· What are DAZN prepaid cards or codes?
· What subscription plan do I have access to via a DAZN prepaid card or code?
· Where can I get a DAZN prepaid card or code?
· How do I redeem a DAZN prepaid code?
· Can I use a prepaid card or code if I already have an ongoing DAZN subscription?
· Can I use a prepaid card or code if I have a subscription billed through a third party (Google, Apple ITunes, Amazon In App Payment or a partner)?
· Can I cancel my account while using a prepaid card or code?
· What happens to my account when my DAZN prepaid card or code expires?
· Can I change my payment method while using DAZN prepaid card or code?
· Can I change subscription plans if I am paying by DAZN prepaid card or code?
· Can't redeem your DAZN prepaid code?
· What happens if I have a DAZN prepaid code purchased before 01/01/2023?
· What happens if I already have an active subscription through a DAZN prepaid code with expiration after 01/01/2023?
· Terms and conditions of DAZN prepaid cards and codes
What are DAZN prepaid cards or codes?
- DAZN prepaid cards or codes can be used as a payment method for DAZN STANDARD subscription without using a credit/debit card or digital payment method or to make a gift.
- DAZN prepaid cards or codes entitle you to the DAZN STANDARD plan for the number of months indicated.
- DAZN prepaid cards or codes are valid for 12 months from the date of purchase.
- DAZN prepaid cards or codes can only be used in the country in which they were purchased.
- DAZN prepaid cards or codes are non-refundable. After applying a DAZN prepaid card or code to an account, you can watch DAZN STANDARD until the prepaid period is exhausted.
What subscription plan do I have access to via a DAZN prepaid card or code?
DAZN prepaid cards and codes provide access to the DAZN STANDARD.
Where can I get a DAZN prepaid card or code?
You can currently get a DAZN prepaid card or code in one of the ways listed below:
- Digital Prepaid Cards: at Startselect and Amazon.
- Prepaid Cards: on sale at Unieuro, Mediaworld, Euronics, Trony, Comet, Bennet and Gamestop.
- Prepaid Codes: available for purchase at Mooney and PuntoLis stores, or within a corporate welfare program.
- Special Codes: occasionally you might find DAZN Prepaid Codes in addition to a product offered by a partner or as a prize in a contest.
How do I redeem a DAZN prepaid code?
To redeem a DAZN prepaid code follow these instructions:
1. Go to www.dazn.com/redeem
2. Enter the code you find on your receipt or received via E-mail and confirm
3. Follow the on-screen procedure to create a new account or log in to an existing one
Depending on the prepaid code used, you may be asked to enter an additional payment method.
If you purchased the DAZN prepaid card or code online or in store, entering an additional payment method is always optional.
Please note: There are some cases where the code can only be used by certain types of customers. For example, some codes can only be used by new customers. Always read the prepaid code information to know the applicable conditions.
If in doubt, contact Customer Support by sending a photo of your prepaid code and receipt.
Can I use a prepaid card or code if I already have an ongoing DAZN subscription?
→ If you have a current DAZN STANDARD or DAZN PLUS subscription, you can apply the prepaid card or code now. Your prepaid period will begin at the end of your current billing cycle. To find out what type of subscription you have go to "My Account".
Any switch to a higher value plan is immediate and replaces the previously active plan.
For example:
→ if you have a DAZN START subscription and you activate a DAZN STANDARD prepaid card or code, your prepaid subscription will start immediately on the STANDARD plan, replacing your current subscription, and its duration will correspond to the months of the prepaid card or code you entered.
Otherwise, you have two options:
1. first make the switch to DAZN STANDARD by credit/debit card or PayPal via the procedure in the "My Account" area. In this case you will pay a first subscription installment at the current economic conditions, discounted by the remaining credit on your previously active DAZN START subscription. At this point, you can enter your DAZN STANDARD prepaid card or code and your prepaid period will begin at the end of the current billing cycle.
2. Cancel your current subscription (active via credit/debit card or PayPal) and wait for your account to close with the corresponding email confirmation. At this point you can reactivate the subscription using the card or prepaid code.
Can I use a prepaid card or code if I have a subscription billed through a third party (Google, Apple ITunes, Amazon In App Payment or a partner)?
Prepaid cards and codes can only be used on accounts with direct payment to DAZN.
- If you are paying through a third party (Apple iTunes, Amazon In App Payment, Google)
to apply a DAZN prepaid code, you will need to cancel your current subscription, wait for the account to close with the corresponding email confirmation, also from DAZN, and reactivate your subscription using the prepaid code.
- If you have a package that includes DAZN, billed by a third party
you can keep the prepaid code and use it when the account is no longer linked to a third-party package or apply it to another DAZN account.
Can I cancel my account while using a prepaid card or code?
Once a prepaid code has been activated, your access to DAZN STANDARD will be guaranteed until the prepaid period ends.
What happens to my account when my DAZN prepaid card or code expires?
-If you have not entered an additional payment method (credit/debit card or PayPal) on your account, your subscription to DAZN STANDARD will expire at the end of the prepaid period.
- If you have entered an additional payment method on your account, at the end of the prepaid period your subscription to DAZN STANDARD will automatically renew at the current economic conditions available at this link. You will be able to cancel it with 30 days notice from "My Account".
Can I change my payment method while using DAZN prepaid card or code?
You can change your payment method by going to the "My Account" section.
- If you select the START or STANDARD plan the new payment method you enter will activate when the current prepaid period expires .
- If you select the PLUS plan the new DAZN PLUS subscription will be activated immediately and will automatically renew at the current economic conditions that can be viewed at this link
ATTENTION: If you decide to activate a DAZN PLUS subscription despite still having an active DAZN STANDARD prepaid subscription, you will lose the remaining prepaid period of the existing DAZN STANDARD subscription.
Can I change subscription plans if I am paying by DAZN prepaid card or code?
The prepaid code gives you access to the DAZN STANDARD plan until the prepaid period expires. If you have not entered an additional payment method on your account, your DAZN STANDARD subscription will expire at the end of the prepaid period. You will then be able to reactivate a subscription by choosing your preferred plan in the "My Account" area.
ATTENTION: If you decide to activate a DAZN PLUS subscription despite still having an active DAZN STANDARD prepaid subscription, you will lose the remaining prepaid period of the existing DAZN STANDARD subscription.
Can't redeem your DAZN prepaid code?
If you are unable to redeem your DAZN prepaid code you may find yourself in one of these situations:
The prepaid code has not been entered correctly:
Check that you have entered the prepaid code correctly and try typing it again.
Be careful:
- If you have purchased a DAZN prepaid card or code, your code will be 15 characters long
- All DAZN codes are case sensitive
Do not confuse:
A capital ""o"" (O) and the number zero (0)
A lowercase ""L"" (l), an uppercase ""i"" (I) and the number one (1)
Your profile may not have the correct characteristics to use the code:
Check that your account is not linked to a payment through a third party (Apple iTunes, Amazon In App Payment, Google) and that your subscription is not part of a third party billed plan. For more information see the point "Can I use a prepaid code if I am paying for the subscription through a third party"
Check that the code is not dedicated exclusively to certain categories of customers on the terms and conditions received with the code. For example, some codes can only be used by new customers.
The prepaid code could be expired
The error message you are receiving may mean that the 12 months have elapsed after which it is no longer possible to redeem the code.
Check the expiration date of your code on the receipt or contact Customer Service.
Check the terms and conditions of the DAZN prepaid codes.
The prepaid code could have been purchased or issued in a country that is different to the one in which you are trying to activate it.
If you do not fall into any of the above categories and have entered the code correctly but continue to see an error message, contact Customer Support.
What happens if I have a DAZN prepaid card or code purchased before 01/01/2023?
If you purchased a DAZN PLUS prepaid card or code before 01/01/2023, you can activate it within 12 months from the date of purchase and it will give you access to the DAZN PLUS plan until the prepaid period expires.
-If you have not entered an additional payment method (credit/debit card or PayPal) on your account, your DAZN PLUS subscription will expire at the end of the prepaid period.
- If you have entered an additional payment method on your account, at the end of the prepaid period your subscription to DAZN PLUS will automatically renew under the current economic conditions available at this link . You will be able to cancel it with 30 days notice from "My Account".
ATTENTION: If you decide to activate a DAZN PLUS prepaid card or code despite having an active DAZN STANDARD subscription, you will lose the remaining period of your existing DAZN STANDARD subscription.
What happens if I already have an active subscription through a DAZN prepaid card or code with expiration after 01/01/2023?
Starting 01/01/2023 you will automatically have access to the DAZN PLUS plan until the prepaid period expires.
-If you have not entered an additional payment method (credit/debit card or PayPal) on your account, your DAZN PLUS subscription will expire at the end of the prepaid period.
- If you have entered an additional payment method on your account, at the end of the prepaid period your subscription to DAZN PLUS will automatically renew under the current economic conditions available at this link . You will be able to cancel it with 30 days notice from "My Account".
ITALY - General Conditions for prepaid cards and giftcodes
Valid from 24 December 2021.
1. ABOUT US
We are a subscription service that provides subscribers with access to a wide range of sports events from around the world streamed to a range of devices including Internet-connected TVs, computers, and other platforms ("DAZN Service"). To enhance the enjoyment of the DAZN Service, we also provide recommendations of broadcasts users might be interested in and other interesting sports information.
The DAZN Service is provided by DAZN Limited (“DAZN”).
2. PREPAID CARDS AND GIFT CODES
1. Prepaid cards (“Cards” or, individually, “Card”) and gift codes (“Codes” or, individually, “Code”) are issued by DAZN and can be purchased at authorized third-party stores or via any other ad hoc methods specified.
2. Cards and Codes can be activated within twelve months from the date of purchase, can be used only once and, subject to the conditions in point 3 below, allow access to the DAZN Service at the price and for the validity period of the Card or Code purchased.
3. In order to use Cards or Codes, the buyer (“User”) must: a) create a new DAZN account – only if 18 years old and after accepting the DAZN Service conditions of use (“Conditions of Use”) and after reading and accepting the privacy policy on www.dazn.com – or already have an account with a direct payment method to DAZN; b) have a device that supports the DAZN Service and an internet connection with the minimum connectivity requirements, and the supported devices listed on www.dazn.com or in the Conditions of Use.
4. Cards and Codes are non-refundable and can only be used in Italy.
3. EXPIRY AND RENEWAL
3.1 After a Card or Code has been activated, without prejudice to the provisions in article 3.2, letter b), below, access to the DAZN Service – and the relevant user account – will be guaranteed until the expiry date of the Card or Code.
3.2. If during the activation of the Card or Code, as provided in article 3 above:
a) the User has not entered the payment details for one of the methods available, access to the DAZN Service will end on the date the Card or Code expires;
b) the User has entered the payment details for one of the payment methods available, access to the DAZN Service will be renewed every month at DAZN Service's normal price, which will be automatically debited when the Card or Code expires and then every month thereafter, using the payment details provided by the User when they opened their DAZN account.
User may request to cancel the automatic renewal at any time using one of the following methods:
1. by logging into “My Account” LINK (URL: https://my.dazn.com/it-IT/myaccount/subscription/cancel) and clicking on "Cancel Subscription";
2. by contacting Customer Services at the LINK (URL: https://dazn.com/help?chat=direct);
3. by sending a clear request to this effect to DAZN Limited, Piazza San Babila n. 3, 20122 Milan (MI).
4. LOST, DESTROYED, OR UNREADABLE CARDS AND CODES
4.1. The risk of accidental loss, destruction, or illegibility of Codes or Cards passes to the User at the time of the purchase. The User is solely responsible for preserving and using the Card or Code and for any proper and/or improper use that may be made of it.
4.2. DAZN shall not be responsible for the theft, loss, or unauthorized use of Cards or Codes.
5. PERMITTED USE
Cards and Codes may only be used for their permitted use. The User therefore undertakes not to use them in any way that violates any applicable local, national, or international law or regulation and/or in any illegal or fraudulent manner, nor for illegal or fraudulent purposes or effects.
6. AMENDMENTS
DAZN will notify Users of any amendments to these Conditions at their most recent registered email address. Any changes to payment conditions will also by directly notified to Users via the same method. These notifications will clearly state the changes and the relevant reasons as well as the period of sixty (60) days, starting from the date of the notification, within which Users may withdraw from the contract if they do not wish to accept the amendments. If the User does not notify the intention of withdrawing from the contract within the deadline, the amendments will be deemed accepted. However, by way of derogation, any amendments to comply with laws and regulations, even in the event of changes in the law, can have immediate effect.
7. JURISDICTION AND APPLICABLE LAW
7.1. These Conditions are regulated by Italian Law, including the provisions regarding consumers.
7.2. Any disputes in relation to these Conditions will be the sole competence of the Courts of Milan, with the exception of disputes with consumers, which in compliance with article 66-bis of the Consumer Code will be the competence of the Judicial Authorities in the place of residence or domicile of the consumer.