Select the error code you are searching for：
・11-003-011/11-064-011・11-003-013
・11-012-012/11-065-013
・65-003-000/65-066-000
・65-003-400/65-067-400
・65-003-403
・65-003-404/65-069-404
・65-801-403/65-068-403
・10-004-005
・10-022-003
・50-000-034
・50-020-200
・50-049-401
・53-009-000
・55-005-017
・55-007-000
・75-000-502
・66-033-401
・66-079-017/55-079-017
・11-065-013
・51-051-401
・10-129-054
・10-002-007
・10-000-000
・59-018-404
・10-005-001
・83-000-404
If you do not find your error code above, please contact customer service.
11-003-011/11-064-011 This error message means that we cannot stream this video to your device at this time. Please attempt to play another video and return to this one later. If the problem persists, please go through the following troubleshooting steps: ・If it is possible connect your device with an ethernet cable to your router or modem. ・Reduce the number of devices using your wi-fi network. ・Restart your modem/router and device. ・If it is possible use a different wi-fi network. If the troubleshooting steps did not help to solve your problem, please contact your internet service provider for further assistance. | ||
11-003-013 Why am I receiving this error? ・[Playback] Your video is not available at the moment. This could be the result of a poor network connection. ・[HDMI] This may occur when connecting to Apple based devices with a non official Apple cable. What can I do about it? ・Check your Network Settings. ・Restart your modem/router and device you are using DAZN with. ・If possible, try using a different network. ・[Playback] Please try restarting your DAZN app. ・[HDMI] When viewing through mirroring, please confirm you are using an official Apple cable. *We recommend using official Apple based cables at DAZN. | ||
11-012-012/11-065-013 Why am I receiving this error? ・There's a temporary problem playing this stream. What can I do about it? ・Try restarting your app or refreshing your browser. For more details, go to Help. | ||
65-003-000/64-066-000 Why am I receiving this error? ・[Playback] Your video is not available at the moment. ・[App] This may appear when the app is not running properly. What can I do about it? ・[Playback] Please attempt to play another video and return to this one. ・[App] Please restart your DAZN app. | ||
65-003-400/65-067-400 Why am I receiving this error? •[Playback] Your video is not available at the moment. There may be a need to update your browser/DAZN app. What can I do about it? •Please update your browser, or the DAZN app. •After the update please access www.dazn.com or restart your app, and try to play the video again. | ||
65-003-403 Why am I receiving this error? •[Playback] Your video is not available at the moment. •[Pause] Your account may have not successfully reactivated if you have used the pause functionality. What can I do about it? •[Playback] Please attempt to play another video and return to this one or restart your DAZN app. Also try signing out and back in again. •[Pause] Please resume your subscription on my account page. If this does not work, please contact customer service. | ||
65-003-404/65-069-404 Why am I receiving this error? •[Playback] Please try refreshing your video content. What can I do about it? •Please restart DAZN to get the latest videos.
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10-004-005 Why am I receiving this error? •[Silverlight] This may occur when the Silverlight version is requested. What can I do about it? •Please try restarting your browser・ reinstalling Silverlight・ checking for updates. | ||
10-022-003 Why am I receiving this error? •[Playback] This error code is displayed when the video cannot be played. The bandwidth is small and there is a possibility that there isn’t enough communication speed. What can I do about it? ・Check your Network Settings. ・Restart your modem/router and device you are using DAZN with. ・If possible, try using a different network. | ||
50-000-034 Why am I receiving this error? •[Playback] This error code is displayed when the network connection temporarily becomes unstable. What can I do about it? •Please try restarting your device/router and reinstalling the app. | ||
50-020-200 Why am I receiving this error? •[User info] There is a possibility that your credit card information is missing, and you may need to re-register. What can I do about it? •please contact customer service. | ||
50-049-401 Why am I receiving this error? •[User info] This error code may be displayed when there are mistakes in your email address or password. What can I do about it? ・Please click here to go to our reset password page ・Enter your e-mail address and click on send ・Check your inbox for your password reset e-mail from DAZN. Please keep in mind that this can take up to 5 minutes to arrive. Please also check your junk and spam folder for this e-mail. ・Click on the link provided in the e-mail ・Select a new password for your account. If you have not receive your password reset e-mail, you may have entered your email address incorrectly or registered a different e-mail address. | ||
53-009-000 Why am I receiving this error? •[User info] This error code may indicate that your credit card was not registered correctly. What can I do about it? •Please check if your credit card information was correctly entered. •Please switch browsers, switch devices, restart your device, or register again from another device. | ||
55-005-017 Why am I receiving this error? •[Playback] Your video is not able to play at the moment. •This error may be shown when there is limited Internet access. What can I do about it? •Please attempt to play another video and return to this one or restart your DAZN app. | ||
55-007-000 Why am I receiving this error? •[App] This error code may be displayed when the DAZN application can not be downloaded correctly, and is not functioning properly. What can I do about it? •Please attempt to play another video and return to this one or restart your DAZN app. •Please try restarting your device/router and reinstalling the app. •When using a television, please also try reinserting the power outlet. | ||
75-000-502 Why am I receiving this error? •[Pause] This may be displayed when the pause function is not functioning properly. What can I do about it? •Please check your account status through your My Account page. If your issues are not resolved, please contact customer service. | ||
66-033-401 Why am I receiving this error? •[Sign out of all devices] This may be displayed when you sign out of all devices from My account. ※Even if an error code is displayed, please be assured that you have been successfully signed out of all devices. | ||
66-079-017/55-079-017 Why am I receiving this error? ・[Playback] Your video is not available at the moment. This could be the result of a poor network connection. What can I do about it? Please select a different video, and switch back to the content you would like to watch. Alternatively, please try the following: ・Restarting the DAZN App ・Uninstalling and reinstalling the DAZN App ・Restarting your router Please also check the version(s) of your device and/or DAZN application. ※If you are using Hikari TV via the Hikari TV Tuner (ST-3400), please hold down the power button of your device to update your device firmware. | ||
51-051-401 If you still remember your password for your e-mail address, click here to login to your DAZN account. If you cannot access your account, please follow the steps below: ・Please click here to go to our reset password page. ・.Enter your e-mail address and click on send. ・Check your inbox for your password reset e-mail from DAZN. Please keep in mind that this can take up to 5 minutes to arrive. Please also check your junk and spam folder for this e-mail. ・Click on the link provided in the e-mail. ・Select a new password for your account. If you have not receive your password reset e-mail, you may have entered your email address incorrectly or registered a different e-mail address. If you are uncertain which email address you have registered, please contact DAZN Customer Service via email or live chat. When contacting us, please provide us with your registration information as follows. ・Registered Name (First, Last) ・The e-mail address you would have registered ・Payment Method ・Last 4 digits of your registered credit or debit card | ||
10-129-054 Why am I receiving this error? You will receive this error code, when the “My Account” area is under construction. If you recently signed up or reactivated your account, it will take up to 24 hours until you will be able to access the “My Account” area. What can I do about it? Please try to access “My Account” at a later stage or tomorrow again. In case you cannot access “My Account” after 24 hours, please contact customer service. | ||
10-002-007 Why am I receiving this error? You will receive this error code if there was a problem processing your payment. Please go through the following troubleshooting steps: What can I do about it? ・Make sure there is enough balance on your bank account (we will make several attempts to collect the money) ・Please update your payment details in “My Account” to make sure you have a valid payment method. If the troubleshooting steps did not help to solve your problem, please contact customer service. | ||
10-000-000 Why am I receiving this error? You will receive this error message when DAZN encounters an error. Please go through the following troubleshooting steps: What can I do about it? ・Try refreshing the page. ・Try clearing your cache. ・Try a different browser or device. If the troubleshooting steps did not help to solve your problem, please contact customer service. | ||
59-018-404 Why am I receiving this error? You will receive this error code if your e-mail address could not be associated with a DAZN account. In this case please go through the following troubleshooting steps: What can I do about it? ・Please check your e-mail address for typos. ・Check your e-mail inbox for e-mails which indicate successful sign up or e-mail change. ・Try out any other e-mail address you might have used to register. If the troubleshooting steps did not help to solve your problem, please contact customer service. | ||
10-005-001 Why am I receiving this error? There's a problem connecting to the network. What can I do about it? Check your internet connection is still running. If you're at home try resetting your modem. Click here for more tips if the problem continues If the troubleshooting steps did not help to solve your problem, please contact customer service. | ||
83-000-404 Why am I receiving this error? The event you're trying to watch has ended. What can I do about it? Please go back to the homepage. If the troubleshooting steps did not help to solve your problem, please contact customer service. |
If the troubleshooting steps did not help to solve your problem, or if you experience any issues, please contact our customer service team for further help.