If you wish to temporarily cancel your subscription, and resume watching DAZN at a later date you may want to try out the ‘Pause’ function.
■What is the pause function?
■How do I pause my account?
■How do I pause my account? (Google Play Account)
■How do I change my restart date?
■How do I restart my account during pause?
■How do I restart my account during pause? (Google Play Account)
■How do I cancel my account during pause?
■How do I cancel my account during pause? (Google Play Account)
■Pause function FAQ
■What is the pause function?
• About the pause function
If you have time remaining on your current subscription, the pause function will take effect after your subscription has expired, and your account will become active on the ‘restart date’s you have set.
You will not be charged while your account is paused.
-DAZN for docomo users
-Users that migrated from the SoftBank Special Discount Plan
-Users registered through Apple
-Users paying through Amazon IAP
-Users currently in their free trial period
-Users that have an active Gift Code
-Users paying through Mobile Carrier Billing
-Users in Annual Plan
-Users that registered payment through cable TV stations.
-Users in DAZN on au・UQ mobile
-Users that registered through the DMM × DAZN Hou-dai
• The difference between cancellation and pause
【The Pause Function】
With the pause function, there is no need to re-register your payment details upon restarting your account.
【Account Cancellation】
※Your account will become inactive once your viewing period expires.
If you wish to restart your account after cancellation, you will have to register your payment details.
■How do I pause my account?
1. Select "My Account" from "Menu" at the top right of the home screen.
2. Select "PAUSE SUBSCRIPTION" from "CURRENT PLAN"
3. Select the restart date (at least 30 days from your next billing date) from the calendar and click "PAUSE SUBSCRIPTION"
Ex. If your next billing date is 12/27/2021, you will be able to restart your account from 1/27/2022
4. The pause confirmation screen is displayed.
※You can pause your account for a period of up to 180 days.
※A confirmation email will be sent once you complete this procedure.
■How do I pause my account (Google Play Account)
1.Open the Google Play Store
2.Click on the user icon at the top right
3.Select "Payments and Subscriptions"
4.Select "Subscriptions"
5.Select DAZN
6.Select "Pause Payments"
7.Choose the length of the break (1, 2 or 3 months available)
8.Press "Confirm"
9.Details of the pause details can be confirmed via "My Account"
■How do I change my restart date?
※Please use a web browser for this procedure.
1. Select "My Account" from "Menu" at the top right of the home screen
2. Select "CHANGE RESTART DATE" in "CURRENT PLAN"
3. Select the restart date from the calendar and select "CHANGE RESTART DATE"
4. The resume date for using the pause function will be changed.
■How do I restart my account during pause?
※Please use a web browser for this procedure.
1. Select "My Account" from "Menu" at the top right of the home screen
2. Select "KEEP MY DAZN ACTIVE" in "CURRENT PLAN"
*You will be charged to your registered payment method upon restarting your account.
*Your monthly Billing Date will be set in accordance with your restart date.
3. Viewing will resume
■How do I restart my account during pause (Google Play Account)
1.Open the Google Play Store
2.Click on the user icon at the top right
3.Select "Payments and Subscriptions"
4.Select "Subscriptions"
5.Select DAZN
6.Select "Resume"
■How do I cancel my account during pause?
■How do I cancel my account during pause? (Google Play Account)
1.Open the Google Play Store
2.Click on the user icon at the top right
3.Select "Payments and Subscriptions"
4.Select "Subscriptions"
5.Select DAZN
6.Select "Cancel subscription"
■Pause function FAQ
Q. When is the suspension start date?
Q. Where can I check the next billing date (the last day of the current viewing period)?
* Please be sure to use a web browser.
1. Select "My Account" from "Menu" at the top right of the home screen
2. Please check "Next payment" from the contract details
Q. Can I redeem a gift code during pause?
If you wish to redeem a gift code, please contact DAZN Customer Services.
For more information regarding gift codes, please check the following pages
・DAZN Annual Pass
・DAZN Ticket
・Gift Code FAQ