Basic troubleshooting on your Web browser(back to top) Please go through the steps below:
Confirm your internet connection is available on your device To check if your PC/MAC has a working internet connection check if you can access www.dazn.com. If you can see the page and did not receive an error message you know that the internet connection on your PC/MAC is working.
Check your internet connection speed at https://misurainternet.it/ On your web browser please navigate to https://misurainternet.it/ to check your internet connection speed. As this page is optimized for streaming services it will get you an adequate picture of the speed of your internet connection. To review how fast your internet should be to watch DAZN please click here.
Try another event and see if it works In your web browser check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
Try a different web browser Simply try to watch DAZN in another web browser. For a list of available web browser please check http://outdatedbrowser.com/. On this web page you can get the latest versions of available web browsers.
Check your IP address and comfirm it is located in a supported country On your web browser navigate to Maxmind. Once you are on the Maxmind page it will automatically show you where you are located according to the Maxmind database. Make sure that you are located in a supported country.
Basic troubleshooting on your PlayStation(back to top) Please go through the steps below:
Try another event and see if it works In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
Restart the DAZN App Please follow the steps below:
On your PlayStation controller click the "PS Home" button.
Go to the "TV & Video" section.
Navigate to the DAZN app and use the "Options" button on your controller.
Select "Close app".
Navigate to the DAZN app and start it again.
Try force closing the app Please follow the steps below:
On your PlayStation navigate to the DAZN app.
Use the option button on your PlayStation controller and select close from the dropdown menu to the right, which will close the DAZN app.
Restart your PlayStation Please follow the steps below:
Simply turn off your PlayStation.
Make sure to wait for 10 to 20 seconds
Start your PlayStation again.
Confirm that other streaming apps are working On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your PSN Store is working and you are able to browse through it.
Confirm the latest operating system is installed Please follow the steps below:
For detailed instructions on how to update your operating system on your PlayStation 4: click here.
Update DAZN app We would encourage you to enable automatic updates on your PlayStation to get your DAZN app automatically updated once an update is available.
For details instructions on how to enable automatic updates for PlayStation 4: click here
Restart your Router Please follow the steps below:
To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
Wait 15-20 seconds, then plug it back in.
Allow the device a minute or two to turn back on.
Basic troubleshooting on your Xbox(back to top) Please go through the steps below:
Try another event and see if it works In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
Restart your App Please follow the steps below:
On your Xbox controller push the Xbox button to return to the home screen
Navigate to the DAZN app
Push the menu/option button on your controller
Select "Quit"
Wait for 5 to 10 seconds and start the DAZN again
Try force closing the app Please follow the guide on the Xbox Support page to force close the DAZN app.
Restart your Device Please follow the steps below:
Simply turn your Xbox off and unplug it from the power outlet (don't just turn it off).
Make sure to wait for 15 to 20 seconds before you plug it back in.
Afterwards turn the Xbox back on.
Confirm that other streaming apps are working On your device please go to any other streaming app you have installed on your system and check if it works. If you don’t have any other streaming app please check if your Xbox store is working and you are able to browse through it.
Confirm the latest operating system is installed For detailed instructions on how to update your operating system on your Xbox: click here
Update DAZN app Please follow the steps below:
On your Xbox please navigate to the DAZN app (do not start it)
Use the options button on your Xbox controller
Select "Check for Updates"
If an update is available you will be able to install it now
Restart your Router Please follow the steps below:
To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
Wait 15-20 seconds, then plug it back in.
Allow the device a minute or two to turn back on.
Basic troubleshooting on your iPhone and iPad(back to top) Please go through the steps below:
Confirm device is supported
iPhone 5, or newer
iPod Touch (5th Generation), or newer
iPad 2, or newer
Confirm your internet connection is available on your iPhone, or iPad To check if your iPhone, or iPad has a working internet connection check if you can access www.dazn.com on your Apple Safari browser. If you can see the page and did not receive an error message you know that the internet connection on your iPhone, or iPad is working.
Restart the DAZN app Please follow the steps below:
Double-click the Home button to show your most recently used apps.
Swipe right or left to find the DAZN app that you want to close.
Swipe up on the app's preview to close the app.
Click on the DAZN app to reboot it.
Update your DAZN app Please go through the following steps:
On your device please navigate to the appstore
In the appstore click on the update button
Swipe your screen down to see if there are updates available for your apps
If there is an update for DAZN available you will see it in the list
Click on update to install the latest version of DAZN
Restart your Device Please check out the official Apple support page for detailed instruction on how to restart your device.
Uninstall and reinstall the DAZN application Please go through the steps below:
Lightly touch and hold the DAZN app until it jiggles
Tap "X" in the upper left corner of the app
Tap delete
Go to the app store
Enter "DAZN" into the search field
Click on the small cloud symbol next to the DAZN app
Basic troubleshooting on your Android Phone and Tablet(back to top) Please go through the steps below:
Confirm device is supported Your Android Phone, or Tablet must be able to run operating systems 4.4 and above.
Confirm your internet connection is available on your Android phone, or tablet To check if your Android phone, or tablet has a working internet connection check if you can access www.dazn.com on your web browser. If you can see the page and did not receive an error message you know that the internet connection on your Android phone, or tablet is working.
Try force closing the app Please follow the steps below:
On your device tap the overview button (This button is usually located on the bottom of your screen and resembles often a simple square, or two rectangles overlapping each other)
Scroll through the apps until you find the DAZN app
Drag the app off the screen (This will close the app, but will not stop any background processes)
Check for new updates of the DAZN app Please go to the Google Playstore and check if for an update of the DAZN app. If an update is available make sure to download the latest version of your App.
Restart your Device Please go through the steps below on your Android device:
In order to reboot your Android smartphone or tablet press down on the suspend button and hold it down for several seconds. You will find the suspend button is usually on the right side of the device just above the volume buttons.
After a few second you will see a menu. Select "Restart" from the menu if available, otherwise select "Power Off"
If your device doesn't restart automatically push and hold down on the suspend again until it restarts
Uninstall and reinstall the DAZN application Please go through the steps below:
Open your device's Settings app
Tap "Apps & notifications"
Tap on the DAZN app (If you don't see it, first tap See all apps or App info)
Tap uninstall
Sign in to the Google Play Store (Ensure your device is connected to the internet)
Use the search function and enter "DAZN", or look in the sport section of the Google Play Store. You can also follow this link to the DAZN page on the Google Play Store.
Follow the instructions on your TV to install the DAZN app
Basic troubleshooting on your Samsung Smart TV(back to top) Please go through the steps below:
Try another event and see if it works In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
Restart your App Please follow the steps below:
On the DAZN homescreen, navigate upwards until you see the menu bar
Select "Exit App" on the right side of the menu bar
Once you are back on your home screen please navigate the DAZN app and start it
Try force closing the app Please follow the steps below:
On your remote please hold the back button for a few seconds. This should bring up the option to Exit the app.
If that did not work, please power off your TV and unplug it for 10 to 20 seconds. Afterwards plug your TV back in and restart it.
Restart your Device Please follow the steps below:
Turn off your Samsung Smart TV and unplug it from the power outlet (don't just turn it off).
Make sure to wait for 15 to 20 seconds
Afterwards turn your Samsung Smart TV back on and restart it
Confirm that other streaming apps are working On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your app store is working and you are able to browse through it.
Confirm the latest operating system is installed For information on how to update your Samsung Smart TV please visit the official Samsung support page.
Reinstall the DAZN app Please follow the steps below:
On your device navigate to the tile of the DAZN app (do not start the app)
Using your remote control navigate and down and select delete
Navigate to the app store
Search for DAZN and install the latest version of the app
Restart your Router Please follow the steps below:
To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
Wait 15-20 seconds, then plug it back in.
Allow the device a minute or two to turn back on.
Basic troubleshooting on your LG Smart TV(back to top) Please go through the steps below:
Try another event and see if it works In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
Restart the DAZN App Please follow the steps below:
On your LG Smart TV start any other app you have installed.
Click the "Smarthub" button on your remote control.
On the left side you will find your activity feed.
Go on your activity feed, navigate up until you see a small "X" and close the DAZN application.
Once you have closed the DAZN app you can start it again.
Try force closing the app Please follow the steps below:
On your remote control use the "Home" button and open another App
Go to "Recent" apps and go to the DAZN app
Click upwards twice and then click "OK" to close the DAZN app
Afterwards please restart the App and see if your problem was fixed
Restart your Device Please follow the steps below:
Turn off your LG Smart TV and unplug it from the power outlet (don't just turn it off).
Make sure to wait for 15 to 20 seconds
Afterwards turn your LG Smart TV back on and restart it
Confirm that other streaming apps are working On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your app store is working and you are able to browse through it.
Confirm the latest operating system is installed For information on how to update your LG Smart TV please visit the official LG support page.
Uninstall and reinstall the DAZN application Please follow the steps below:
On your LG Smart TV please select the DAZN application and press the green colored button to display the options
Use the up and down arrows on your remote to select "Delete" and press "Enter" on your remote
Use the side arrows to select "Yes"; and confirm with "Enter"
Please go to the LG content store
Use the search function and enter "DAZN"
Select DAZN and follow on screen instructions to download DAZN again.
Restart your Router Please follow the steps below:
To restart your router please unplug your router or modem from its power outlet (don’t just turn it off).
Wait 15-20 seconds, then plug it back in.
Allow the device a minute or two to turn back on.
Basic troubleshooting on your Sony Smart TV(back to top) Please go through the steps below:
Try another event and see if it works In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
Restart your App Please follow the steps below:
On your device please navigate upwards until you see the menu bar
Select "Exit App" on the right side of the menu bar
Once you are back on your home screen please navigate the DAZN app and start it
Try force closing the app Please follow the steps below:
Go into the settings menu
Select "Applications" and confirm with the enter button
Select "Manage applications" and confirm with the enter button
Select "Downloaded" and afterwards press the down arrow button to select the DAZN application pressing the enter button
Press the enter button again and select "Force stop"
Press the enter button again to select "OK"
Restart your Device Please follow the steps below:
Turn off your Sony Smart TV and unplug it from the power outlet (don't just turn it off).
Make sure to wait for 15 to 20 seconds
Afterwards turn your Sony Smart TV back on and restart it
Confirm that other streaming apps are working On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your app store is working and you are able to browse through it.
Confirm the latest operating system is installed Please follow the information on the Sony Support page for information on how to update your Smart/Android TV.
Uninstall and reinstall the DAZN application Please follow the steps below:
Please follow the steps on the Sony Support page to remove the DAZN application
Afterwards go to the Google play store
Use the search function and search for "DAZN"
Click on the app and follow instructions to install
Restart your Router Please follow the steps below:
To restart your router please unplug your router or modem from its power outlet (don’t just turn it off).
Wait 15-20 seconds, then plug it back in.
Allow the device a minute or two to turn back on.
Basic troubleshooting on your Panasonic Smart TV(back to top) Please go through the steps below:
Try another event and see if it works In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
Restart your app Please follow the steps below:
On your device please navigate upwards until you see the menu bar
Select "Exit App" on the right side of the menu bar
Once you are back on your home screen please navigate the DAZN app and start it
Update the DAZN app Please follow the steps below:
On your Panasonic home screen go to "My Apps"
Select the "Settings" symbol in the upper right corner of your Panasonic Smart TV
On the left side go to "Deinstall apps". As soon as the page loads select the DAZN app.
Click on the DAZN app and confirm the deletion of the app.
Push the app button on your remote control.
Search for "DAZN".
Click the DAZN app and follow the instructions to install the app.
Restart your Device Please follow the steps below:
Turn off your Panasonic Smart TV and unplug it from the power outlet (don't just turn it off).
Make sure to wait for 15 to 20 seconds
Afterwards turn your Panasonic Smart TV back on and restart it
Confirm that other streaming apps are working On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your app store is working and you are able to browse through it.
Confirm the latest operating system is installed You can find detailed information of how to update your Smart TV on the Panasonic support site.
Restart your Router Please follow the steps below:
To restart your router please unplug your router or modem from its power outlet (don’t just turn it off).
Wait 15-20 seconds, then plug it back in.
Allow the device a minute or two to turn back on.
Basic troubleshooting on your Android TV(back to top) Please go through the steps below:
Try another event and see if it works In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
Restart your App Please follow the steps below:
On your device please navigate upwards until you see the menu bar
Select "Exit App" on the right side of the menu bar
Once you are back on your home screen please navigate the DAZN app and start it
Try force closing the app Please follow the steps below:
Please go to your home screen
Go to the settings
Now open the "Apps" section and select the DAZN app
Select "Force Stop"
Afterwards start the app again and see if your problem is solved
Restart your Device Please follow the steps below:
Turn off your Android TV and unplug it from the power outlet (don't just turn it off).
Make sure to wait for 15 to 20 seconds
Afterwards turn your Android TV back on and restart it
Confirm that other streaming apps are working On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your app store is working and you are able to browse through it.
Confirm the latest operating system is installed Please check for updates on your Android TV and make sure that you the latest version installed. Depending on your manufacturer of your TV the steps would be different. Please refer to the manual which came with your TV for additional information.
Uninstall and reinstall the DAZN application Please follow the steps below:
From the Android TV Home screen, scroll down and select Settings
Go to "Device" and select "Apps"
Under "Downloaded apps" choose the DAZN app
Select Uninstall and confirm with "OK"
Afterwards go to the Google play store
Use the search function and search for "DAZN"
Click on the app and follow instructions to install
Restart your Router Please follow the steps below:
To restart your router please unplug your router or modem from its power outlet (don’t just turn it off).
Wait 15-20 seconds, then plug it back in.
Allow the device a minute or two to turn back on.
Basic troubleshooting on your Amazon Fire TV and Fire TV stick(back to top) Please go through the steps below:
Try another event and see if it works In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
Restart your App Please follow the steps below:
On your device please navigate upwards until you see the menu bar
Select "Exit App" on the right side of the menu bar
Once you are back on your home screen please navigate the DAZN app and start it
Try force closing the DAZN app Please follow the steps below:
On your Amazon Fire TV navigate to "Settings"
Go to "Applications"
Select the DAZN app
Select "Force stop"
Restart the DAZN app and check if your problem was fixed.
Restart your Amazon Fire TV Please follow the steps below:
On your Amazon Fire TV please navigate to the settings
Now you will need to go to "Device"
Navigate down to "Restart"
Your Fire TV will power off and automatically turn on again.
Confirm that other streaming apps are working On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your app store is working and you are able to browse through it.
Confirm the latest operating system is installed Software updates automatically install on your Amazon Fire TV. If you want to manually check for a software update please go through the steps below:
From the Fire TV menu navigate to "Settings"
Select "Device"
Select "About"
Select "Check for System Updates"
If an update is available you will be able to install it now
Uninstall and reinstall the DAZN application; ensure the latest version is downloaded. Please follow the steps below:
On your Amazon Fire TV please navigate to the "Your apps and games" section
Make sure to scroll completely to the right and select "See all"
Once your app overview loads navigate to the DAZN app and click on the options button on your remote
Select "Uninstall" from the menu on the right side
Afterwards use the search function on the "Home" section and search for DAZN
Click on the DAZN app and follow the instructions to install the app
Basic troubleshooting on your Amazon Fire Tablet(back to top) Please go through the steps below:
Confirm your Fire Tablet is supported For a list of supported Fire tablets please check the table below:
4th Gen (2014)
5th Gen (2015)
6th Gen (2016)
7th Gen (2017)
Fire
Fire (7")
Fire (7")
Fire HD
Fire HD (6") Fire HD (7")
Fire HD (8") Fire HD (10")
Fire HD (8")
Fire HD (8") Fire HD (10")
Fire HDX
Fire HDX (8.9")
Confirm your internet connection is available on your device To check if your device has a working internet connection open your web browser on your device and visit www.dazn.com. If the page loads you know that your internet connection is working. Alternatively, you can visit the app store on your device to see if your device has a working internet connection.
Try force closing the app Please follow the steps below:
On your device tap the overview button (This button is usually located on the bottom of your screen and resembles often a simple square, or two rectangles overlapping each other)
Scroll through the apps until you find the DAZN app
Drag the app off the screen (This will close the app, but will not stop any background processes)
Update the DAZN app if possible Apps should automatically update on your Amazon Fire Tablet. If you want to check for manual updates please go through the steps below:
Tap the "Apps" tab
Tap the "Store" option
Tap the menu icon at the bottom of the store screen
Tap "My Apps"
Tap the "Update Available" tab
If your DAZN app has an update available it will have an "Update" button next to it
Restart your Fire Tablet Please go through the steps below:
Press and hold the Power button for 40 seconds or until the device restarts automatically
Once your device restarts release the power button
If your device doesn't restart automatically press the power button until it starts
Uninstall and reinstall the DAZN app Please follow the steps below:
On your Amazon Fire TV please navigate to the "Your apps and games" section
Make sure to scroll completely to the right and select "See all"
Once your app overview loads navigate to the DAZN app and click on the options button on your remote
Select "Uninstall" from the menu on the right side
Afterwards use the search function on the "Home" section and search for DAZN
Click on the DAZN app and follow the instructions to install the app
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