Hi, how can we help you today?

At the moment you can get a gift code in the following ways: 

• As an addition to a product of a cooperation partner 
• Advertisement in a magazine 
• As prize of a raffle 

• In order to redeem your gift code please follow the instructions provided with your gift code. 
• If you run into troubles redeeming your gift code, please go to www.dazn.com/redeem and try to enter it into the gift code field. 
• You will receive a banner message on top of the screen if you claimed your gift code successfully telling you the duration of the gift code. 
• Afterwards you will be guided through our account creation. Depending on your gift code you need to enter your payment details, or you skip this point. 
• If you enter your payment details in the process of your registration, we will only charge you once the free period of your gift code ends. We will send you an email before, making you aware that your gift code will run out soon. 

Please be aware that some gift codes are only for new customers. Please read the information on your gift code for additional information. 

Gift codes are only redeemable by customers who get directly invoiced by DAZN. If you created your DAZN membership over iTunes you will be sadly not able to redeem gift codes. You can follow the below steps to change your account to DAZN directly: 

Depending on your voucher code you can cancel your subscription with iTunes and redeem the code via www.dazn.com/redeem afterwards. Please carefully read the information on your voucher code, or contact our customer support for additional help. 

You may cancel your account at any time. But please be aware that you may only use your gift code once. If you cancel your account, you may not transfer the remaining viewing period elsewhere and you will have access to DAZN until your gift code expires.  

Example: You redeem a gift code which gives you 3 month free membership to DAZN. After 1 month you decide to cancel your membership. You still have 2 additional month you can watch DAZN until your gift code expires. 

You will automatically be charged the monthly fee towards the payment details you entered during registration. 

If you didn't enter payment during your account creation, you will receive an email before your gift code expires. This email will remind you that you will need to enter payment details, if you want to continue to watch DAZN once your gift code expires. 

You may change payment methods from your “My Account” page. If you experience any issues, please contact customer service. 

There might be different reasons why you are seeing this error message. The most common are: 

• The code has already been used 
• The code is offered from another country 
• The code has expired 
• The code is not available yet 
• Some codes are available only to new users, while others are to be used by existing subscribers only. Please refer to the instructions you received with your code 

If you still experience problems redeeming your gift code, please contact customer service for further assistance. 

If you entered your payment details: once the term of your gift card ends, you will be automatically charged a subscription fee applicable in your country and continue to have access to DAZN. If you cancel your account before the term of your gift cart ends, you will not be charged. 

If you did not enter your payment details: once the term of your gift card ends, you will not have access to DAZN. We will send you an email making you aware that the term of your gift card will be ending soon. To continue your access to DAZN after the term of your gift card ends, you will need to enter your payment details and select the type of subscription you prefer. 

Gift cards cannot be redeemed for cash or alternative and cannot be returned, refunded, resold, or exchanged, unless applicable law states otherwise. 

Gift cards do not expire, and no inactivity fees or service fees apply. 

We are not responsible for any loss or damage resulting from lost, stolen, or fraudulently obtained gift cards or their unauthorized use.  We reserve the right to refuse to honor a gift card where we suspect that the gift card was obtained fraudulently.