When on ZONA DAZN channel, the message "Satellite viewing suspended" appears. What can I do?
If you see the message "Satellite viewing suspended" on tivùsat channels 214 or 215, you will need to reactivate the viewing of ZONA DAZN from the "Devices" section of your personal area "My Account" (available here), by clicking on the "Switch on" button in the area dedicated to ZONA DAZN on tivùsat.
I am a DAZN Standard customer and I purchased the option that allows me to watch the ZONA DAZN channel on tivùsat. How can I watch DAZN contents on devices other than the tivùsat decoder or CAM?
If you have a DAZN STANDARD subscription and want to watch DAZN content on devices other than the tivùsat decoder or CAM (for example, through a tablet or smartphone) you will have to temporarily switch off the viewing of ZONA DAZN on tivùsat from the "Devices" section of your personal area "My Account" (available here), by clicking on the "Switch off" button in the area dedicated to ZONA DAZN on tivùsat. You will be able to switch on the viewing of ZONA DAZN on tivùsat at any time from the same section.
Please note that if you switch off the ZONA DAZN viewing your subscription to ZONA DAZN will remains active.
See the limitations and conditions of use of ZONA DAZN here.
When trying to watch a DAZN content on a device other than the tivùsat decoder or CAM, the message "SWITCH OFF ZONA DAZN TO WATCH HERE" appears. What can I do?
To watch the content on the device on which you saw such message, click on the "Switch off ZONA DAZN” or “Switch off” buttons.
You can switch on the viewing of ZONA DAZN on tivùsat at any time from the "Devices" section of your personal "My Account" area, (available here) by clicking on the "Switch on" button in the area dedicated to ZONA DAZN on tivùsat.
See the limitations and conditions of use of ZONA DAZN here.
I am a DAZN Plus customer and have purchased the option that allows me to watch the ZONA DAZN channel on tivùsat. How can I watch DAZN content on two other devices at the same time, in addition to the tivùsat decoder or CAM?
If you have a DAZN PLUS subscription and want to watch DAZN content on two devices at the same time (for example through a tablet and a smartphone) other than the decoder or tivùsat CAM, you will have to switch off the viewing of ZONA DAZN on tivùsat from the "Devices" section of your personal area "My Account" (available here) by clicking on the "Switch off" button in the area dedicated to ZONA DAZN on tivùsat. You will be able to switch on ZONA DAZN view on tivùsat at any time from the same section.
Please note that if you switch off you’re the ZONA DAZN view, your subscription to ZONA DAZN will still remain active.
See the limitations and conditions of use of ZONA DAZN here.
When trying to watch DAZN content on two devices at the same time, other than the decoder or tivùsat CAM, the messages "YOUR PLAN'S LIMITED TO 2 STREAMS" or "YOUR PLAN ALLOWS YOU TO WATCH ON MOST 2 DEVICES" appears. What can I do?
To watch the content on the device on which you saw the message, click on the "Switch off" button.
You will be able to switch on ZONA DAZN view on tivùsat at any time from the "Devices" section of your personal area "My Account", (available here) by clicking on the "Switch on" button in the area dedicated to ZONA DAZN on tivùsat.
Please note that if you switch off ZONA DAZN view your subscription to ZONA DAZN will still remain active. See the limitations and conditions of use of ZONA DAZN here.
OFFER:
What is tivùsat?
Tivùsat is Italy's only free digital satellite platform. Tivùsat makes available, throughout the Italian territory, Italian generalist television channels, new digital television channels (both national and local), a wide selection of the most popular international channels, and, starting from August 9th, 2023, also the ZONA DAZN channel.
What is ZONA DAZN channel?
ZONA DAZN is a channel published by DAZN. It is available on the tivùsat platform for customers who add the ZONA DAZN option to their DAZN subscription.
What will I be able to watch on ZONA DAZN channel on tivùsat?
On ZONA DAZN, sports fans will be able to watch a selection of DAZN events, including the 7 exclusive DAZN Serie A TIM matches each day. The best of Serie A TIM, including each week’s big matches, is available live on the ZONA DAZN channel.
Should two Serie A TIM matches, or part of them, take place at the same time, ZONA DAZN 2 will also be activated on tivùsat channel 215.
Find out the schedule of upcoming Serie A TIM matches on ZONA DAZN channel here.
During the 2023/2024 Serie A TIM season, the simultaneous broadcasting of three or more Serie A TIM matches exclusively on DAZN may occur sporadically. In such a case, only 2 matches, chosen by DAZN, will be broadcast live on channels 214 ZONA DAZN and 215 ZONA DAZN 2 on tivùsat. Until Serie A TIM Matchday 27 (March 2nd/3rd, 2024), there will be no three or more matches exclusively on DAZN.
Please note that all DAZN content, including the 3 co-exclusive Serie A TIM matches that are not broadcast on the ZONA DAZN satellite channel, is available in live streaming on the DAZN app.
How much does the ZONA DAZN channel on tivùsat cost?
The ZONA DAZN channel costs €7.50 per month, in addition to the price of a DAZN Standard or DAZN Plus subscription (check subscription prices at dazn.com or in your personal "My Account" area).
What requirements are needed to add the ZONA DAZN channel on tivùsat to my DAZN subscription?
To watch the ZONA DAZN channel on tivùsat you must:
- Be a tivùsat user with a tivùsat certified and ZONA DAZN-enabled device (4K CAM and HD decoders currently on the market). The list of certified and enabled devices is available here, and is constantly being updated;
- Have a tivùsat smartcard paired with your device, activated and inserted into the device;
- Update your device to the software version listed here;
- Be a DAZN customer with an active subscription (DAZN STANDARD or PLUS plans) or subscribe to a DAZN subscription and the option that allows viewing the ZONA DAZN channel;
- Complete the purchase of the option that allows viewing of the ZONA DAZN channel, at dazn.com/tivusat
Where can I find the full list of tivùsat devices that are compatible with ZONA DAZN channel on tivùsat?
The updated list of tivùsat devices compatible with ZONA DAZN channel is available here, and is continuously being updated.
Do I need to perform a software update on my tivùsat device to watch ZONA DAZN on tivùsat?
In order to watch ZONA DAZN on tivùsat make sure you have the latest software version available. You can check the latest software version available here (section "Check your decoder's software version").
How do I check the software version installed on my device?
If you have a CAM, you can check the installed software version from the TV menu called Common Interface or Common Interface or CI Information or CA Module or CA Information.
If you have a set top box, you can find out how to check the installed software version by consulting the "useful procedures" on the tivùsat website in the Products section, after selecting your device from the list.
In any case, the software version that enables viewing the ZONA DAZN channel always begins with the letter D.
How can I update the software version of my 4K CAM?
Make sure you already have the latest software version available. You can check the latest available software version here ("Check your decoder's software version" section).
Check your device's software update schedule here. If you have a CAM, check how to update the software here. In case of a malfunction, you should contact the CAM’s manufacturer.
How can I update the software version of my set-top-box?
Make sure you already have the latest software version available. You can check the latest available software version here ("Check your decoder's software version" section).
Check your device's software update schedule here. If you have a set-top-box, check how to update the software here.
I want to update the set-top-box software, but the update is not on the calendar. How should I do it?
Find out what you need to do here.
Is it necessary to activate the tivùsat smartcard first in order to subscribe to ZONA DAZN?
Yes, the smartcard must be activated and properly inserted into the tivùsat device.
Where can I check the limitations and conditions of use of the ZONA DAZN channel on tivùsat?
You can check the terms, conditions and limitations of use of the ZONA DAZN channel here.
Do I need a broadband Internet connection to watch ZONA DAZN on tivùsat?
No, you do not need to have a broadband internet connection to watch ZONA DAZN channel on tivùsat. However, please note that you do need an internet connection to purchase the ZONA DAZN channel.
PURCHASE AND ACTIVATION:
What information do I need to add the ZONA DAZN channel on tivùsat to my DAZN subscription?
In order to add the ZONA DAZN channel to your subscription, you need to provide your personal information and virtual smartcard number during the purchase funnel.
Where can I find the virtual smartcard number?
Your virtual smartcard number can be seen by tuning on channel 214 on a tivùsat device compatible with viewing the ZONA DAZN channel.
When I tune to channel 214 ZONE DAZN, the screen is either blacked out or an encrypted signal message appears. What can I do?
If the screen comes up dark or you see an encrypted signal message ("Encrypted signal, insert operator smartcard" or "Encrypted signal, insert tivùsat smartcard"), your device may not be enabled to watch the ZONA DAZN channel. See the continually updated list of enabled devices here.
If, on the other hand, your device is enabled to watch the ZONA DAZN channel, the message is displayed when the software version of your device is not up to date. In this case, the customer will need to proceed with the software update.
Can I activate the ZONA DAZN channel on tivùsat even if I pay for the DAZN service through a Partner or through a third-party payment method? (e.g. Apple, Google, Amazon)
Yes, you can add the ZONA DAZN channel to your DAZN subscription even if you pay it through a Partner (e.g. TIM) or through a third-party payment method (e.g. Apple, Google, Amazon).
How can I pay for the ZONA DAZN channel on tivùsat?
You can pay for the ZONA DAZN channel via a direct payment method (for example, credit card or debit card). You will pay the monthly price of the ZONA DAZN channel directly to DAZN.
Do I need am internet connection to activate the ZONA DAZN channel on tivùsat?
The internet connection is only needed to purchase the ZONA DAZN channel. ZONA DAZN on Tivùsat is a satellite channel and doesn’t need any internet connection.
Does the tivùsat enabled device need to have the tivùsat smartcard active to access ZONA DAZN?
Yes, to access the ZONA DAZN channel on tivùsat you must have the tivùsat smartcard active and inserted into the device. For info related to the tivùsat smartcard visit this link.
How can I purchase the ZONA DAZN channel on tivùsat?
If you are a DAZN customer with an active subscription, you can add the ZONA DAZN channel directly from the "More on DAZN" section of your "My Account" area, or by following the instructions at dazn.com/tivusat.
If you are not a DAZN customer, you will need to subscribe to DAZN (STANDARD or PLUS plans) and add the ZONA DAZN option on dazn.com/tivusat. During the ZONA DAZN purchase process, you must keep your tivùsat device tuned on channel 214.
I have activated the ZONA DAZN channel on tivùsat but I cannot see the content on ZONA DAZN channel 214. What can I do?
Activation of the ZONA DAZN channel may take few minutes from the time of subscription. If after 30 minutes your ZONA DAZN channel is still not active, please contact DAZN. Find out how here. Please note that during the ZONA DAZN purchase process, you must keep your tivùsat device turned on channel 214.
Who do I contact if I have problems activating the ZONA DAZN channel on tivùsat?
For all issues related to the purchase, activation, payment, and management of the ZONA DAZN channel (for example, billing or cancellation), contact DAZN. Find out how here.
For all issues related to the purchase and installation of tivùsat products or for information about your device (including, for example, those related to your device's compatibility with ZONA DAZN or software update), visit www.tivusat.tv or contact tivùsat.
MANAGEMENT:
Who will bill the ZONA DAZN channel on tivùsat?
The ZONA DAZN channel will be billed by DAZN.
After completing the purchase of ZONA DAZN, the message "Welcome to ZONA DAZN" appears on ZONA DAZN channel. What can I do?
If you have correctly purchased ZONA DAZN, you should be viewing DAZN contents within a few minutes. Please wait on channel 214, or make sure you have finalized your purchase of ZONA DAZN.
If the problem persists, contact DAZN customer service. Find out how here.
After completing the purchase of ZONA DAZN, the message “Segnale Criptato" appears on channel ZONA DAZN. What can I do?
If you have correctly purchased ZONA DAZN, you should be viewing the DAZN contents within few minutes of your purchase. Please wait on channel 214.
You may have entered your tivùsat virtual smartcard number at dazn.com/tivusat or from your "My Account" area without having completed the purchase of ZONA DAZN on tivùsat. If so, purchase ZONA DAZN on dazn.com/tivusat to begin watching the channel. Please note that during the process of purchasing the ZONA DAZN channel, you must keep your tivùsat device turned on channel 214.
If the problem persists, please contact DAZN customer service. Find out how here.
After completing the purchase of ZONA DAZN, the message "Viewing Suspended" appears on ZONA DAZN channels. What can I do?
Contact DAZN customer support. Find out how here.
I’m seeing the message "Update your device" when on ZONA DAZN channel. What can I do?
Check your device's software update schedule here.
If you have a CAM, check how to update the software here. In case of a malfunction, you should contact the CAM manufacturer.
If you have a set-top-box instead, check how to update the software here.
Who should I contact in case of channel viewing problems on tivùsat?
In case of signal and channel tuning problems (for example, weak or no signal or no signal at all), visit www.tivusat.tv or contact tivùsat
In all other cases, contact DAZN customer support. Find out how here.
Can I record the content broadcast on the ZONA DAZN channel?
Yes, if your decoder supports such recording function.
DEACTIVATION:
How will I be able to deactivate the ZONA DAZN channel on tivùsat?
In order to deactivate the ZONA DAZN channel you will need to access the "More on DAZN" section of your "My Account" area. You will then need to click on "DELETE."
Can I cancel ZONA DAZN channel on tivùsat only without cancelling my entire DAZN Standard or DAZN Plus subscription?
Yes, you can cancel the ZONA DAZN channel only while keeping your DAZN subscription active. You will need to access the "More on DAZN" section of your "My Account" area and click on "DELETE"