Can I sign up to DAZN on my TV?
Yes, you can sign up on your TV. If you already have a DAZN account, you just need to sign in. Once you have set up DAZN through your TV, you are able to access the service across any of our supported devices. You may find it easier to sign up on the DAZN website, or using a full keyboard rather than the TV remote.
How do I restart the DAZN app?
Like your TV device, an app needs to be reset every now and then. In order to do this, press up on the remote control until the Menu rail appears, select ‘Exit App’ at the end of your session. This will stop the video being streamed to your device. Allow 5 minutes before returning to the app.
What’s the difference between the ‘Sign Out’ and ‘Exit App’ options?
If you select the option to sign out from the app, you will need to sign in next time you launch the DAZN app - choose this option if you don’t want anyone else to use your account on your device, or to swap accounts. You’re allowed to sign in to up to 6 devices with one account at the same time. If you decide to select the option to exit the app then you will not be signed out.
The picture quality doesn’t look very good.
We recommend if possible you use a wired connection to your modem, but you are still able to use the service with a Wi-Fi connection. The strength of your Wi-Fi connection and the overall bandwidth supplied by your ISP will determine what picture quality you can receive. Playback uses “adaptive bit rate” which will always start with highly compressed video optimised for low bandwidth users and then improve quality to match your connection. If you believe the quality of video is still poor after 2 minutes playback and you have sufficient bandwidth available, please contact Customer Support.
What happens if I have problems with playback?
First check your broadband connection in the device Settings. If you have problems we advise using a wired connection to your device. Or, a quick fix for a playback problem is to open a Sports or Category page and return to the event you intended to watch. This often resolves temporary issues.
I’m seeing a buffering spinner all the time.
If we’re unable to stream video to your device (due to a number of reasons) you may see a buffering spinner. If you try other pieces of content and still see a buffering spinner for more than a minute, please contact Customer Support.
Why does the Menu keep disappearing?
To make it really easy for you to enjoy watching games in full screen, we automatically hide the app menu after fifteen seconds. On your remote control, press up/down or back, and the rails will return.
I’ve got to somewhere in the app and I don’t know how to get out
If you are unsure of what screen you are looking at and don’t know how to get back, press back. This will navigate you back through your journey. If you are still unsure, press Home on your remote and don’t return to the DAZN app after 5 minutes. When you return to DAZN, you’ll be taken to the home screen of the app and the sport will begin again.
How do I provide feedback for the DAZN app on my Smart TV?
We’re always looking for feedback from users like yourself. Let us know on social media or contact Customer Support on live chat.