What can I do if my video is bad quality?

From the list below please select the device you want to troubleshoot:
Troubleshoot your video quality on your Web browser (back to top)
Please go through the following steps on your Web browser:
  • Check your internet connection speed at www.fast.com
    On your web browser please navigate to www.fast.com to check your internet connection speed. As this page is optimized for streaming services it will get you an adequate picture of the speed of your internet connection. To review how fast your internet should be to watch DAZN please click here. If you run into problems with your internet connection make sure to check out our "Troubleshoot your network connection" guide.
  • Try another event and see if it works
    In your web browser check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Try a different web browser
    Simply try to watch DAZN in another web browser. For a list of available web browser please check http://outdatedbrowser.com/. On this web page you can get the latest versions of available web browsers.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

Troubleshoot your video quality on your PlayStation (back to top)
Please go through the following steps on your PlayStation:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Restart the DAZN App
    Please follow the steps below:
    • On your PlayStation controller click the "PS Home" button.
    • Go to the "TV & Video" section.
    • Navigate to the DAZN app and use the "Options" button on your controller.
    • Select "Close app".
    • Navigate to the DAZN app and start it again.
  • Confirm that other streaming apps are working
    On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your PSN Store is working and you are able to browse through it.
  • Try force closing the app
    Please follow the steps below:
    • On your PlayStation navigate to the DAZN app.
    • Use the option button on your PlayStation controller and select close from the dropdown menu to the right, which will close the DAZN app.
  • Update DAZN app
    We would encourage you to enable automatic updates on your PlayStation to get your DAZN app automatically updated once an update is available.
    • For details instructions on how to enable automatic updates for PlayStation 3 click here
    • For details instructions on how to enable automatic updates for PlayStation 4 click here
  • Restart your PlayStation
    Please follow the steps below:
    • Simply turn off your PlayStation.
    • Make sure to wait for 10 to 20 seconds
    • Start your PlayStation again.
  • Uninstall and reinstall the DAZN application
    Please follow the steps below:
    • On your PlayStation navigate to the DAZN app. On the DAZN app use the option button and select delete from the dropdown menu.
    • Go to the PSN store, search for DAZN and download the app again.
  • Connect device via cable
    Simply use an ethernet cable to connect your PlayStation to your router to ensure you have a stable internet connection.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

Troubleshoot your video quality on your Xbox (back to top)
Please go through the following steps on your Xbox:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Restart your App
    Please follow the steps below:
    • On your Xbox controller push the Xbox button to return to the home screen
    • Navigate to the DAZN app
    • Push the menu/option button on your controller
    • Select "Quit"
    • Wait for 5 to 10 seconds and start the DAZN again
  • Confirm that other streaming apps are working
    On your device please go to any other streaming app you have installed on your system and check if it works. If you don’t have any other streaming app please check if your Xbox store is working and you are able to browse through it.
  • Try force closing the app
    Please follow the guide on the Xbox Support page to force close the DAZN app.
  • Update your DAZN app
    Please go through the following steps:
    • On your device please navigate to the appstore
    • In the appstore click on the update button
    • Swipe your screen down to see if there are updates available for your apps
    • If there is an update for DAZN available you will see it in the list
    • Click on update to install the latest version of DAZN
  • Restart your Device
    Please follow the steps below:
    • Simply turn your Xbox off and unplug it from the power outlet (don't just turn it off).
    • Make sure to wait for 15 to 20 seconds before you plug it back in.
    • Afterwards turn the Xbox back on.
  • Uninstall and reinstall the DAZN application
    PLease follow the steps below:
    • On your Xbox navigate to the DAZN app.
    • On the DAZN app use the menu button and select delete from the dropdown menu.
    • Once the app is deleted go to your Xbox store
    • Enter "DAZN" into the search function, open the app and install it again
  • Connect device via cable
    Simply use an ethernet cable to connect your Xbox to your router to ensure you have a stable internet connection.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

Troubleshoot your video quality on your iPhone, or iPad (back to top)
Please go through the following steps on your iPhone, or iPad:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Check for new updates of the DAZN app
    Please go to the App Store and check for an update of the DAZN app. If an update is available make sure to download the latest version of your App.
  • Check your internet connection speed at www.fast.com
    On a web browser please navigate to www.fast.com to check your internet connection speed. As this page is optimized for streaming services it will get you an adequate picture of your internet connection. To review how fast your internet should be to watch DAZN please click here.
  • Restart the DAZN app
    Please follow the steps below:
    • Double-click the Home button to show your most recently used apps.
    • Swipe right or left to find the DAZN app that you want to close.
    • Swipe up on the app's preview to close the app.
    • Click on the DAZN app to reboot it.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

Troubleshoot your video quality on your Android Phone, or Tablet (back to top)
Please go through the following steps on your Android Phone, or Tablet:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Check for new updates of the DAZN app
    Please go to the Google Playstore and check if for an update of the DAZN app. If an update is available make sure to download the latest version of your App.
  • Check your internet connection speed at www.fast.com
    On a web browser please navigate to www.fast.com to check your internet connection speed. As this page is optimized for streaming services it will get you an adequate picture of your internet connection. To review how fast your internet should be to watch DAZN please click here.
  • Try force closing the app
    Please follow the steps below:
    • On your device tap the overview button (This button is usually located on the bottom of your screen and resembles often a simple square, or two rectangles overlapping each other)
    • Scroll through the apps until you find the DAZN app
    • Drag the app off the screen (This will close the app, but will not stop any background processes)
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

Troubleshoot your video quality on your Samsung Smart TV (back to top)
Please go through the following steps on your Samsung Smart TV:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Restart your App
    Please follow the steps below:
    • Open the DAZN app
    • On the homescreen, navigate upwards until you see the menu bar
    • Select "Exit App" on the right side of the menu bar
    • Once you are back on your home screen please navigate the DAZN app and start it
  • Confirm that other streaming apps are working
    On your device please go to any other streaming app you have installed on your system and check if it works. If you don’t have any other streaming app please check if your Samsung store is working and you are able to browse through it.
  • Try force closing the app
    Please follow the steps below:
    • On your remote please hold the back button for a few seconds. This should bring up the option to Exit the app.
    • If that did not work, please power off your TV and unplug it for 10 to 20 seconds. Afterwards plug your TV back in and restart it.
  • Restart your Device
    Please follow the steps below:
    • Turn off your Samsung Smart TV and unplug it from the power outlet (don't just turn it off).
    • Make sure to wait for 15 to 20 seconds
    • Afterwards turn your Samsung Smart TV back on and restart it
  • Reinstall the DAZN app
    Please follow the steps below:
    • On your device navigate to the tile of the DAZN app (do not start the app)
    • Using your remote control navigate and down and select delete
    • Navigate to the app store
    • Search for DAZN and install the latest version of the app
  • Connect device via cable
    Simply use an ethernet cable to connect your device to your router to ensure you have a stable internet connection.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

Troubleshoot your video quality on your LG Smart TV (back to top)
Please go through the following steps on your LG Smart TV:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Restart the DAZN App
    Please follow the steps below:
    • On your LG Smart TV start any other app you have installed.
    • Click the "Smarthub" button on your remote control.
    • On the left side you will find your activity feed.
    • Go on your activity feed, navigate up until you see a small "X" and close the DAZN application.
    • Once you have closed the DAZN app you can start it again.
  • Confirm that other streaming apps are working
    On your device please go to any other streaming app you have installed on your system and check if it works. If you don’t have any other streaming app please check if your app store is working and you are able to browse through it.
  • Try force closing the app
    Please follow the steps below:
    • On your remote control use the "Home"; Button and open another App
    • Go to ""Recent" apps and go to the DAZN app
    • Click upwards twice and then click "OK" to close the DAZN app
    • Afterwards please restart the App and see if your problem was fixed
  • Restart your Device
    Please follow the steps below:
    • Turn off your LG Smart TV and unplug it from the power outlet (don't just turn it off).
    • Make sure to wait for 15 to 20 seconds
    • Afterwards turn your LG Smart TV back on and restart it
  • Uninstall and reinstall the DAZN application
    Please follow the steps below:
    • On your LG Smart TV please select the DAZN application and press the green colored button to display the options
    • Use the up and down arrows on your remote to select "Delete" and press "Enter" on your remote
    • Use the side arrows to select "Yes"; and confirm with "Enter"
    • Please go to the LG content store
    • Use the search function and enter "DAZN"
    • Select DAZN and follow on screen instructions to download DAZN again.
  • Connect device via cable
    Simply use an ethernet cable to connect your device to your router to ensure you have a stable internet connection.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

Troubleshoot your video quality on your Sony Smart TV (back to top)
Please go through the following steps on your Sony Smart TV:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Restart your App
    Please follow the steps below:
    • On your device please navigate upwards until you see the menu bar
    • Select "Exit App" on the right side of the menu bar
    • Once you are back on your home screen please navigate the DAZN app and start it
  • Confirm that other streaming apps are working
    On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your app store is working and you are able to browse through it.
  • Try force closing the app
    Please follow the steps below:
    • Go into the settings menu
    • Select "Applications" and confirm with the enter button
    • Select "Manage applications" and confirm with the enter button
    • Select "Downloaded" and afterwards press the down arrow button to select the DAZN application pressing the enter button
    • Press the enter button again and select "Force stop"
    • Press the enter button again to select "OK"
  • Restart your Device
    Please follow the steps below:
    • Turn off your Sony Smart TV and unplug it from the power outlet (don't just turn it off).
    • Make sure to wait for 15 to 20 seconds
    • Afterwards turn your Sony Smart TV back on and restart it
  • Uninstall and reinstall the DAZN application
    Please follow the steps below:
    • Please follow the steps on the Sony Support page to remove the DAZN application
    • Afterwards go to the Google play store
    • Use the search function and search for "DAZN"
    • Click on the app and follow instructions to install
  • Connect device via cable
    Simply use an ethernet cable to connect your device to your router to ensure you have a stable internet connection.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

Troubleshoot your video quality on your Panasonic Smart TV (back to top)
Please go through the following steps on your Panasonic Smart TV:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Restart your App
    Please follow the steps below:
    • On your device please navigate upwards until you see the menu bar
    • Select "Exit App" on the right side of the menu bar
    • Once you are back on your home screen please navigate the DAZN app and start it
  • Confirm that other streaming apps are working
    On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your app store is working and you are able to browse through it.
  • Restart your Device
    Please follow the steps below:
    • Turn off your Panasonic Smart TV and unplug it from the power outlet (don't just turn it off).
    • Make sure to wait for 15 to 20 seconds
    • Afterwards turn your Panasonic Smart TV back on and restart it
  • Uninstall Reinstall the DAZN app
    Please follow the steps below:
    • On your home screen navigate to "My Apps"
    • Select the settings icon on the top right of your screen
    • Navigate to the “Uninstall the apps” menu item on the left side of the screen. Once on the page, select the DAZN app
    • Click on the DAZN app icon, which will bring up the uninstall confirmation box. Select “Yes” and the app will be uninstalled.
    • Clicking the "App" button on your TV remote
    • Use the search function and enter "DAZN"
    • Click on the DAZN app and follow the instructions to install the app
  • Connect device via cable
    Simply use an ethernet cable to connect your device to your router to ensure you have a stable internet connection.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

Troubleshoot your video quality on your Android TV (back to top)
Please go through the following steps on your Android TV:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Restart your App
    Please follow the steps below:
    • On your device please navigate upwards until you see the menu bar
    • Select "Exit App" on the right side of the menu bar
    • Once you are back on your home screen please navigate the DAZN app and start it
  • Try force closing the app
 
  • Please follow the steps below:
    • Please go to your home screen
    • Go to the settings
    • Now open the "Apps" section and select the DAZN app
    • Select "Force Stop"
    • Afterwards start the app again and see if your problem is solved
  • Restart your Device
    Please follow the steps below:
    • Turn off your Android TV and unplug it from the power outlet (don't just turn it off).
    • Make sure to wait for 15 to 20 seconds
    • Afterwards turn your Android TV back on and restart it
  • Uninstall and reinstall the DAZN application
    Please follow the steps below:
    • From the Android TV Home screen, scroll down and select Settings
    • Go to "Device" and select "Apps"
    • Under "Downloaded apps" choose the DAZN app
    • Select Uninstall and confirm with "OK"
    • Afterwards go to the Google play store
    • Use the search function and search for "DAZN"
    • Click on the app and follow instructions to install
  • Connect device via cable
    Simply use an ethernet cable to connect your device to your router to ensure you have a stable internet connection.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

Troubleshoot your video quality on your Amazon Fire TV and Fire TV stick (back to top)
Please go through the following steps on your Amazon Fire TV and Fire TV stick:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Restart your App
    Please follow the steps below:
    • On your device please navigate upwards until you see the menu bar
    • Select "Exit App" on the right side of the menu bar
    • Once you are back on your home screen please navigate the DAZN app and start it
  • Restart your Device
    Please follow the steps below:
    • On your Amazon Fire TV please navigate to the settings
  • Now you will need to go to "Device"
  • Navigate down to "Restart"
  • Your Fire TV will power off and automatically turn on again.
  • Uninstall and reinstall the DAZN application; ensure the latest version is downloaded.
    Please follow the steps below:
    • On your Amazon Fire TV please navigate to the "Your apps and games" section
    • Make sure to scroll completely to the right and select "See all"
    • Once your app overview loads navigate to the DAZN app and click on the options button on your remote
    • Select "Uninstall" from the menu on the right side
    • Afterwards use the search function on the "Home" section and search for DAZN
    • Click on the DAZN app and follow the instructions to install the app
  • Connect device via cable
    Simply use an ethernet cable to connect your device to your router to ensure you have a stable internet connection.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

Troubleshoot your video quality on your Amazon Fire Tablet (back to top)
Please go through the following steps on your Amazon Fire Tablet:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Check your internet connection speed at www.fast.com
    On your web browser please navigate to www.fast.com to check your internet connection speed. As this page is optimized for streaming services it will get you an adequate picture of the speed of your internet connection. To review how fast your internet should be to watch DAZN please click here. If you run into problems with your internet connection make sure to check out our "Troubleshoot your network connection" guide.
  • Try force closing the app
    Please follow the steps below:
    • On your device tap the overview button (This button is usually located on the bottom of your screen and resembles often a simple square, or two rectangles overlapping each other)
    • Scroll through the apps until you find the DAZN app
    • Drag the app off the screen (This will close the app, but will not stop any background processes)
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

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