＜How to use DAZN on au・UQ mobile＞
■GETTING STARTED and REGISTRATION
■How do I subscribe?
■I don't have a KDDI smartphone or tablet. Can I join DAZN and au・UQ mobile combined offer?
■What is the cost?
■If I subscribe to DAZN and au combined offer, can I watch DAZN from overseas?
■I am currently subscribed to DAZN. Can I switch from my current subscription to DAZN and au・UQ mobile combined offer?
■I am currently on a free trial period with DAZN. Can I switch to DAZN and au・UQ mobile combined offer without interrupting my current subscription?
■I am currently on an annual subscription with DAZN. Can I switch to DAZN and au・UQ mobile combined offer without interrupting my current subscription?
■I am currently subscribed to DAZN through a third party payment service. Can I switch to DAZN and au・UQ mobile combined offer without interrupting my current subscription?
■If your account is Paused
■What should I do if I want to cancel my current DAZN account in order to switch to DAZN and au・UQ mobile combined offer?
■Can I use my smartphone with MNP (Mobile Number Portability)?
■Which devices are compatible for au・UQ mobile smartphone Plans?
■How to log out if you have already logged in to the DAZN app on your smartphone (iOS or Android device), smart TV or Amazon Fire TV/Stick.
■About REFER A FRIEND
＜Other Frequently Asked Questions＞
■Content, app, and functionality
■Sign-in, Payment, Cancel subscription
■Technical issues
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■GETTING STARTED and REGISTRATION
< DAZN and au・UQ mobile Combined Offer＞
Customers under au・UQ mobile contract will be given a 1months free trial period when they register with DAZN for the first time via KDDI Corporation/Okinawa Cellular Telephone Company (My au・UQ mobile , au shop, customer center).
Even if you have registered with DAZN via KDDI Corporation/Okinawa Cellular Telephone Company in the past, the 1 months free trial period will still be applied.
Customers will be charged for DAZN by KDDI Corporation/Okinawa Cellular Telephone Company from the 2nd month from the date of registration.
In that case, the monthly fee will be 3,700 JPY (incl. tax).
Free trial period of DAZN plan with au・UQ mobile smartphone are available to au ・UQ mobile smartphone (5G) (4G LTE) users who subscribe to DAZN from au・UQ mobile for the first time.
UQ mobile customers who subscribe to the Carryover Plan +5G are eligible.
This service is not available if you cannot receive SMS, or if you have paid site usage restrictions or web usage restrictions.
Docomo subscription is not supported for this offer. Please sign in with your Direct DAZN account.
【Notice】If you are currently subscribed to DAZN and are in the viewing period, when you switch to DAZN and au・UQ mobile combined offer, the current viewing period (including the free trial period) will be void.
Please check your remaining viewing period (including free trial) in advance (such as a Monthly Plan, Annual Plan(pay now), Annual Pass, DAZN Prepaid Card/Ticket) before proceeding.
Please note that we are unable to refund for remaining viewing period.
■How do I subscribe?
- Sing up to DAZN via KDDI Corporation/Okinawa Cellular Telephone Company (My au・UQ mobile, au・UQ mobile shop, customer center).
- From the My au・my UQ mobile or tap the URL in SMS received from KDDI Corporation/Okinawa Cellular Telephone Company, proceed to the DAZN registration screen.
- Complete DAZN registration※
If you have restriction set, please allow “dazn.com” domain to be able to receive your complete notice.
https://www.au.com/support/service/mobile/trouble/mail/email/filter/detail/domain/
Monthly charges will be billed by KDDI Corporation/Okinawa Cellular Telephone Company.
■I don't have an au・UQ mobile smartphone or tablet. Can I join DAZN and au combined offer?
If you don’t have an au・UQ mobile smartphone or tablet, you are unable to join this offer.
■What is the cost?
*The price will be revised on February 14, 2023, and the fee will be changed.
For details on the price revision, please click here.
*The price revision for au・UQ mobile & DAZN will be effective March 1, 2023.
It will be free for the first 1 months after you register with DAZN.
From the 2nd month after the date of registration, KDDI Corporation/Okinawa Cellular Telephone Company will charge the monthly fee for DAZN every month. In that case, the monthly fee will be 3,700 JPY (incl. tax).
Even if you have registered with DAZN in the past, the free period of 1 months will still be applied and a monthly discount of 110 yen (incl. tax) is applied from au billed amount.
* Discount will end after cancel subscription.
Free trial period of DAZN plan with au・UQ mobile smartphone are available to au ・UQ mobile smartphone (5G) (4G LTE) users who subscribe to DAZN from au・UQ mobile for the first time.
UQ mobile customers who subscribe to the Carryover Plan +5G are eligible.
This service is not available if you cannot receive SMS, or if you have paid site usage restrictions or web usage restrictions.
Even if you have registered with DAZN via KDDI Corporation/Okinawa Cellular Telephone Company in the past, the 1 months free trial period will still be applied.
<For customers who have subscribed to Unlimited MAX 5G DAZN pack or Unlimited MAX 4G DAZN pack>
This is a billing plan that includes DAZN.
For more information on this package and other discounts, please contact your local KDDI Corporation/Okinawa Cellular Telephone Company.
*You will be charged "DAZN (3,700 yen [tax included])" in "au Easy Payment", but the equivalent amount will be discounted from your au bill. If you are not subscribed to a billing plan that includes DAZN at the end of the month, the discount will not be applied to your au bill.
*The free DAZN offer and the discount on au bills for billing plans that include DAZN will not be applied at the same time. After the free offer ends, the discount from your au bill will be applied.
*If you have been using DAZN prior to subscribing to a subscription plan that includes DAZN, you will not be refunded any fees you have already paid.
<For customers who have subscribed to Unlimited MAX 5G ALL STAR DAZN pack or Unlimited MAX 4G DAZN pack>
This is a billing plan that includes DAZN.
For more information on this package and other discounts, please contact your local KDDI Corporation/Okinawa Cellular Telephone Company.
*You will be charged "DAZN (3,700 yen [tax included])" in " au Easy Payment ", but the equivalent amount will be discounted from your au bill. If you are not subscribed to a billing plan that includes DAZN at the end of the month, the discount will not be applied to your au bill.
*The free DAZN offer and the discount on au bills for billing plans that include DAZN will not be applied at the same time. After the free offer ends, the discount from your au bill will be applied.
*If you have been using DAZN prior to subscribing to a subscription plan that includes DAZN, you will not be refunded any fees you have already paid.
■If I subscribe to DAZN and au・UQ mobile combined offer, can I watch DAZN from overseas?
As your subscription is for DAZN service in Japan, you can only enjoy DAZN service in Japan.
■I am currently subscribed to DAZN. Can I switch from my current subscription to DAZN and au・UQ mobile combined offer?
Yes, you can
However, if you are using carrier billing, Apple (via iTunes), Amazon IAP (in-app purchase), Google Play (in-app purchase), via cable station and via Yomiuri Shimbun or Hochi Shimbun, Commufa Hikari, povo, DMM × DAZN Hou-dai, please refer to the items below.
＜I am currently subscribed to DAZN through a third party payment service. Can I switch to DAZN and au・UQ mobile combined offer without interrupting my current subscription? ＞
Please log in with your current account information (enter your ID and password) when signing up to DAZN for your registration according to the application process at KDDI Corporation/Okinawa Cellular Telephone Company (My au・UQ mobile, au・UQ mobile shop, customer center).
By doing so, your current registration will be switched to DAZN and au・UQ mobile combined offer without interrupting your current subscription.
Subsequent billing will be made by KDDI Corporation/Okinawa Cellular Telephone Company
. If you have any questions regarding billing or DAZN cancellation, please contact KDDI Corporation/Okinawa Cellular Telephone Company.
Domo subscription is not supported for this offer. Please sign in with your Direct DAZN account.
【Notice】If you are currently subscribed to DAZN and are in the viewing period, when you switch to DAZN and au・UQ mobile combined offer, the current viewing period (including the free trial period) will be void.
Please check your remaining viewing period (including free trial) in advance (such as a Monthly Plan, Annual Plan(pay now), Annual Pass, DAZN Prepaid Card/Ticket) before proceeding.
Please note that we are unable to refund for remaining viewing period.
■I am currently on a free trial period with DAZN. Can I switch to DAZN and au・UQ mobile combined offer without interrupting my current subscription?
Yes, You can.
However, if you are using carrier billing, Apple (via iTunes), Amazon IAP (in-app purchase), Google Play (in-app purchase), via cable station and via Yomiuri Shimbun / Hochi Shimbun, Commufa Hikari, povo, DMM × DAZN Hou-dai, please refer to the items below.
＜I am currently subscribed to DAZN through a third party payment service. Can I switch to DAZN and au・UQ mobile combined offer without interrupting my current subscription? ＞
Please log in with your current account information (enter your ID and password) when signing up to DAZN for your registration according to the application process at KDDI Corporation/Okinawa Cellular Telephone Company (My au・UQ mobile [web/app], au・UQ mobile shop, customer center), and your registration will switch to DAZN and au・UQ mobile combined offer. Please note, however, that when the switch is complete, the remaining free viewing period that you have becomes void and the new free viewing period of 1 months will immediately start. Subsequent billing will be made by KDDI Corporation/Okinawa Cellular Telephone Company. If you have any questions regarding billing or DAZN cancellation, please contact KDDI Corporation/Okinawa Cellular Telephone Company.
Docomo subscription is not supported for this offer. Please sign in with your Direct DAZN account.
【Notice】If you are currently subscribed to DAZN and are in the viewing period, when you switch to DAZN and au・UQ mobile combined offer, the current viewing period (including the free trial period) will be void.
Please check your remaining viewing period (including free trial) in advance (such as a Monthly Plan, Annual Plan(pay now), Annual Pass, DAZN Prepaid Card/Ticket) before proceeding.
Please note that we are unable to refund for remaining viewing period.
■I am currently on an annual subscription with DAZN. Can I switch to DAZN and au・UQ mobile combined offer without interrupting my current subscription?
Depending on your current account and/or payment status, the process of switching to the DAZN and au・UQ mobile combined offer will differ. Please confirm which annual plan you would like to register for and check the details accordingly.
< Annual – pay now >
Yes, you can switch to the DAZN and au・UQ mobile combined offer from your current plan.
However, if you are using carrier billing, Apple (via iTunes), Amazon IAP (in-app purchase), Google Play (in-app purchase), via cable station and via Yomiuri/ Hochi Shimbun, Commufa Hikari, povo, DMM × DAZN Hou-dai, please refer to the items below.
＜I am currently subscribed to DAZN through a third party payment service. Can I switch to DAZN and au・UQ mobile combined offer without interrupting my current subscription? ＞
< Annual - pay over time >
If you are using an Annual Plan -Pay Over Time-, you cannot subscribe to DAZN with your au・UQ mobile smartphone.
If you wish to subscribe to DAZN with your au・UQ mobile smartphone, you will need to cancel your DAZN account in advance.
After the end of your subscription period (if you have already cancelled your subscription and have no outstanding fees), you can apply for DAZN with your au・UQ mobile smartphone.
You can request to cancel your subscription at any time by selecting ‘Cancel Subscription’ in My Account.
If there are any unpaid subscription fees when you request to cancel your subscription, the cancellation will be effective after your subscription fees are paid in full
Additionally, you will not be able to register a brand new DAZN account via your au・UQ mobile smartphone, until the viewing period has been completed for your previous account (and you have already requested to cancel your subscription without any remaining unpaid subscription fees)
※If signing-up for the "Annual Plan -Pay Over Time-" plan, you will not be able to immediately cancel your account on the spot
When you switch to DAZN and au・UQ mobile combined offer, the current viewing period (including the free trial period) will be void.
Please check your remaining viewing period (including free trial) in advance (such as an Annual Plan(pay now), Annual Pass, DAZN Prepaid Card/Ticket) before proceeding.
Please note that we are unable to refund for remaining viewing period.
■I am currently subscribed to DAZN through a third party payment service. Can I switch to DAZN and au・UQ mobile combined offer without interrupting my current subscription?
Yes, you can.
However, please cancel your DAZN subscription in advance and apply for DAZN and au・UQ mobile combined offer after the viewing period ends.
Please follow DAZN and au ・UQ mobile combined offer procedure and log in with your current account information
(enter your ID and password) after consenting to the relevant terms and conditions; and your registration will be switched to DAZN and au・UQ mobile combined offer.
Subsequent billing will be made by KDDI Corporation/Okinawa Cellular Telephone Company. If you have any questions regarding billing or DAZN cancellation, please contact KDDI Corporation/Okinawa Cellular Telephone Company.
【Notice】Please note that by activating your DAZN and au・UQ mobile combined offer, that doesn't automatically cancel any previous DAZN subscription through carrier billing, third-party payment services (e.g. Google Play, Apple Pay, Amazon In App, Cable TV, Yomiuri / Hochi Shimbun, Commufa Hikari, povo, DMM × DAZN Hou-dai, other special plans) nor any associated monthly payment.
Click here (https://www.dazn.com/en-JP/help/articles/payment-options-general-jp) on how to cancel accounts already created.
Your DAZN third party subscription will continue unless cancelled.
Docomo subscription is not supported for this offer.
Please sign in with your Direct DAZN account.
【Notice】If you are currently subscribed to DAZN and are in the viewing period (such as a Monthly Plan, Annual Plan(pay now), Annual Pass, DAZN Prepaid Card/Ticket) and if you are using Apple (via iTunes), Amazon IAP (in-app purchase), Google Play (in-app purchase), via cable station, or via Yomiuri / Hochi Shimbun as payment method, Commufa Hikari, povo, DMM × DAZN Hou-dai, when you switch to DAZN and au・UQ mobile combined offer, the current viewing period (including the free trial period) will be void.
Please check your remaining viewing period (including free trial) in advance before proceeding.
Please note that we are unable to refund for remaining viewing period.
*If you are using carrier billing, you cannot apply for DAZN and au combined offer before the end of the viewing period.
■If your account is Paused
If you are currently using the pause function for your current account,
You cannot change to "au・UQ mobile combined offer", so please change it after reactivating your account, or cancel your membership while paused.
Reactivate your DAZN account at au・UQ mobile combined offer).
* Click here（https://www.dazn.com/ja-JP/help/articles/pause-jp） for the pause function (how to resume and how to withdraw)
■What should I do if I want to cancel my current DAZN account in order to switch to DAZN and au・UQ mobile combined offer?
Please check the URL below for how to unsubscribe from your registered DAZN account.
https://www.dazn.com/en-JP/help/articles/how-to-cancel-your-subscription-jp
■Can I use my smartphone with MNP (Mobile Number Portability)?
【MNP：au・UQ mobile ⇒ Other】
※Including au ⇔ UQ mobile
DAZN will also be canceled when the au・UQ mobile smartphone contract is canceled.
【MNP：Other ⇒ KDDI au・UQ mobile 】
※Including au ⇔ UQ mobile
Please subscribe to DAZN together with your au・UQ mobile smartphone contract.
■Which devices are compatible for au・UQ mobile smartphone Plans?
iPhone and Android ™ smartphones are compatible with DAZN.
au・UQ mobile smartphone DAZN plan registration can be done via browser only and not available via in-app.
■ How to log out if you have already logged in to the DAZN app on your smartphone (iOS or Android device), smart TV or Amazon Fire TV/Stick.
If you have already logged in to the app with an account that has already cancelled your msubscription, you will see a 'Monthly Plan' or 'Annual Plan' as a procedure to resume viewing.
Please follow the steps below to access the top page and log in with your DAZN account of DAZN and au・UQ mobile combined offer.
<iOS>
Follow the steps below to access the top page.
・Select the 'Log-out' button on the top right-hand corner of the 'Monthly Plan' and 'Annual Plan' selection screen.
*If you do not see 'Log-out,' please update the application to the latest version.
・The top screen will be displayed, so please select the 'Login'.
<Android>
Follow the steps below to access the top page.
・Select the "Back" button on the device body at the "Monthly Plan" or "Annual Plan" selection screen.
・The top screen will be displayed, so please open the 'Menu' in the application.
・Select the 'Logout' button.
<Smart TV, Amazon Fire TV/Stick>
Follow the steps below to access the top page.
・Select 'Continue' on the 'Welcome back' pop-up.
・Select "Cancel" in the bottom left-hand corner of the "Monthly Plan" and "Annual Plan" selection screen.
■About REFER A FRIEND (※Function was terminated as of December 1, 2022.)
Customers who applied for DAZN and au・UQ mobile combined offer are not eligible for REFER A FRIEND.