Hi, how can we help you today?

Please follow the steps below if you have problems accessing your account:

• At the sign in make sure to verify your login details / Error code 50-49-401.
• Reset your password.
• Restart your device.
• Contact customer support.

At the sign in make sure to verify your login details (error code 50-49-401)
When you try to sign in make sure to check your email address and password for typos and make sure to use the details you entered when registered. If you have entered your wrong login details you will receive a banner stating error code 50-49-401. If you have entered the wrong password for more than 10 times in a row, you receive error code 50-00-429 and our system will log you out for approximately 15 minutes before you can try again to login. This is to protect your account and prevent an unauthorized person to gain access.

Reset your Password
Please follow the steps below to reset your password:

• Please use our password recovery function by following this link.
• On the following page please enter your Email Address and click on “Send”.
  
• You will receive a notification that we have sent an email to the email address entered. Please check your inbox of your email account for an email from “DAZN support” with the subject “Change your password”. If you cannot find it in your inbox make sure to check your spam folder.
• In your mail from DAZN you will find a “Reset Password” button. Please click this now.
• You will be redirected to a new page where you can enter your new password. Make sure to follow the below criteria for your new password: ​

　　　1.　Your password must contain at least one alphabetic and one numeric characters, totaling 6 characters.
　　　2.　No spaces in the password allowed
　　　3.　Please make sure your password does not include your name or email address.
　　　4.　Use special characters to make your password more secure (~`!@#%^&*()+=_-{}[]\|:;”’?/,.)
　　　　           

• Try if you can't log in

If you have been logged in for an extended period of time and then log out and log back in (or log in with a new device), you may not be able to log in,
If you have been logged out for an extended period of time and then try to log in again (or log in with a new device), you may have entered an "old email address" or an "already resigned email address" and may not be able to log in.
If you are unable to log in, please try entering all of your existing email addresses and try again.

Restart your device
Depending on your device the steps might be different. As a general guideline you can close the app and power your device off, if it doesn’t have a restart option. Afterwards please wait 10 to 20 seconds before you start your device again.

Contact customer support
If you are still not able to access your account, please contact customer support for further help.