What can I do if my video is buffering or bad quality?

From the list below please select the device you want to troubleshoot:
Troubleshoot buffering issues on your Web browser (back to top)
Please go through the following steps to troubleshoot your PC/Mac:
  • Confirm your internet connection is available on your device
    To check if your PC/MAC has a working internet connection check if you can access www.dazn.com. If you can see the page and did not receive an error message you know that the internet connection on your PC/MAC is working.
  • Check your internet connection speed at www.fast.com
    On your web browser please navigate to www.fast.com to check your internet connection speed. As this page is optimized for streaming services it will get you an adequate picture of the speed of your internet connection. To review how fast your internet should be to watch DAZN please click here.
  • Try another event and see if it works
    In your web browser check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Try a different web browser
    Simply try to watch DAZN in another web browser. For a list of available web browser please check http://outdatedbrowser.com/. On this web page you can get the latest versions of available web browsers.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

Troubleshoot buffering issues on your PlayStation (back to top)
Please go through the following steps to troubleshoot your PlayStation:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Confirm that other streaming apps are working
    On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your PSN Store is working and you are able to browse through it.
  • Restart your App
    Please follow the steps below:
    • In the DAZN app navigate upwards until you see the menu coming up.
    • Select Exit App from the menu.
    • Wait for 10 seconds and start the app again.
  • Confirm your internet connection is available on your device
    To check if your device has a working internet connection open your web browser on your device and visit www.dazn.com. If the page loads you know that your internet connection is working. Alternatively, you can visit the app store on your device to see if your device has a working internet connection.
  • Try force closing the app
    Please follow the steps below:
    • On your PlayStation navigate to the DAZN app.
    • Use the option button on your PlayStation controller and select close from the dropdown menu to the right, which will close the DAZN app.
    • Wait for 10 seconds and start the DAZN app again.
  • Update DAZN app
    We would encourage you to enable automatic updates on your PlayStation to get your DAZN app automatically updated once an update is available.
    • For details instructions on how to enable automatic updates for PlayStation 4 click here
  • Confirm the latest operating system is installed
  • Please follow the steps below:
    • For detailed instructions on how to update your operating system on your PlayStation 4: click here.
  • Restart your PlayStation
    Please follow the steps below:
    • Simply turn off your PlayStation.
    • Make sure to wait for 10 to 20 seconds
    • Start your PlayStation again.
  • Uninstall and reinstall the DAZN application
    Please follow the steps below:
    • On your PlayStation navigate to the DAZN app. On the DAZN app use the option button and select delete from the dropdown menu.
    • Go to the PSN store, search for DAZN and download the app again.
  • Restart your Router
    Please follow the steps below:
    • To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
    • Wait 15-20 seconds, then plug it back in.
    • Allow the device a minute or two to turn back on.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

Troubleshoot buffering issues on your Xbox (back to top)
Please go through the following steps to troubleshoot your device:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Confirm that other streaming apps are working
    On your device please go to any other streaming app you have installed on your system and check if it works. If you don’t have any other streaming app please check if your Xbox store is working and you are able to browse through it.
  • Restart your App
    Please follow the steps below:
    • On your Xbox controller push the Xbox button to return to the home screen
    • Navigate to the DAZN app
    • Push the menu/option button on your controller
    • Select "Quit"
    • Wait for 5 to 10 seconds and start the DAZN again
  • Confirm your internet connection is available on your device
    To check if your device has a working internet connection open your web browser on your device and visit www.dazn.com. If the page loads you know that your internet connection is working. Alternatively, you can visit the app store on your device to see if your device has a working internet connection.
  • Try force closing the app
    Please follow the guide on the Xbox Support page to force close the DAZN app.
  • Update DAZN app
    Please follow the steps below:
    • On your Xbox please navigate to the DAZN app (do not start it)
    • Use the options button on your Xbox controller
    • Select "Check for Updates"
    • If an update is available you will be able to install it now
  • Confirm the latest operating system is installed
    For detailed instructions on how to update your operating system on your Xbox: click here
  • Restart your Device
    Please follow the steps below:
    • Simply turn your Xbox off and unplug it from the power outlet (don't just turn it off).
    • Make sure to wait for 15 to 20 seconds before you plug it back in.
    • Afterwards turn the Xbox back on.
  • Uninstall and reinstall the DAZN application
    PLease follow the steps below:
    • On your Xbox navigate to the DAZN app.
    • On the DAZN app use the menu button and select delete from the dropdown menu.
    • Once the app is deleted go to your Xbox store
    • Enter "DAZN" into the search function, open the app and install it again
  • Restart your Router
    Please follow the steps below:
    • To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
    • Wait 15-20 seconds, then plug it back in.
    • Allow the device a minute or two to turn back on.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

Troubleshoot buffering issues on your iPhone and iPad (back to top)
Please go through the following steps to troubleshoot your device:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Check your internet connection speed at www.fast.com
    On a web browser please navigate to www.fast.com to check your internet connection speed. As this page is optimized for streaming services it will get you an adequate picture of your internet connection. To review how fast your internet should be to watch DAZN please click here.
  • Restart the DAZN app
    Please follow the steps below:
    • Double-click the Home button to show your most recently used apps.
    • Swipe right or left to find the DAZN app that you want to close.
    • Swipe up on the app's preview to close the app.
    • Click on the DAZN app to reboot it.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.
Troubleshoot buffering issues on Android phones and tablets (back to top)
Please go through the following steps to troubleshoot your device:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Check your internet connection speed at www.fast.com
    On a web browser please navigate to www.fast.com to check your internet connection speed. As this page is optimized for streaming services it will get you an adequate picture of your internet connection. To review how fast your internet should be to watch DAZN please click here.
  • Try force closing the app
    Please follow the steps below:
    • On your device tap the overview button (This button is usually located on the bottom of your screen and resembles often a simple square, or two rectangles overlapping each other)
    • Scroll through the apps until you find the DAZN app
    • Drag the app off the screen (This will close the app, but will not stop any background processes)
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.
Troubleshoot buffering issues on your Samsung Smart TV (back to top)
Please go through the following steps to troubleshoot your device:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Confirm that other streaming apps are working
    On your device please go to any other streaming app you have installed on your system and check if it works. If you don’t have any other streaming app please check if your Samsung store is working and you are able to browse through it.
  • Restart your App
    Please follow the steps below:
    • On your device please navigate upwards until you see the menu bar
    • Select “Exit App” on the right side of the menu bar
    • Once you are back on your home screen please navigate the DAZN app and start it
  • Confirm your internet connection is available on your device
    To check if your device has a working internet connection open your web browser on your device and visit www.dazn.com. If the page loads you know that your internet connection is working. Alternatively, you can visit the app store on your device to see if your device has a working internet connection.
  • Try force closing the app
    Please follow the steps below:
    • On your remote please hold the back button for a few seconds. This should bring up the option to Exit the app.
    • If that did not work, please power off your TV and unplug it for 10 to 20 seconds. Afterwards plug your TV back in and restart it.
  • Update DAZN app
    Please follow the steps below:
    • On your device navigate to the tile of the DAZN app (do not start the app)
    • Using your remote control navigate and down and select delete
    • Navigate to the app store
    • Search for DAZN and install the latest version of the app
  • Confirm the latest operating system is installed
    For information on how to update your Samsung Smart TV please visit the official Samsung support page.
  • Restart your Device
    Please follow the steps below:
    • Turn off your Samsung Smart TV and unplug it from the power outlet (don't just turn it off).
    • Make sure to wait for 15 to 20 seconds
    • Afterwards turn your Samsung Smart TV back on and restart it
  • Restart your Router
    Please follow the steps below:
    • To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
    • Wait 15-20 seconds, then plug it back in.
    • Allow the device a minute or two to turn back on.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.
Troubleshoot buffering issues on your LG Smart TV (back to top)
Please go through the following steps to troubleshoot your device:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Confirm that other streaming apps are working
    On your device please go to any other streaming app you have installed on your system and check if it works. If you don’t have any other streaming app please check if your PSN Store is working and you are able to browse through it.
  • Restart your App
    Please follow the steps below:
    • On your device please navigate upwards until you see the menu bar
    • Select "Exit App" on the right side of the menu bar
    • Once you are back on your home screen please navigate the DAZN app and start it
  • Confirm your internet connection is available on your device
    To check if your device has a working internet connection open your web browser on your device and visit www.dazn.com. If the page loads you know that your internet connection is working. Alternatively, you can visit the app store on your device to see if your device has a working internet connection.
  • Try force closing the app
    Please follow the steps below:
    • On your remote control use the "Home"; Button and open another App
    • Go to ""Recent" apps and go to the DAZN app
    • Click upwards twice and then click "OK" to close the DAZN app
    • Afterwards please restart the App and see if your problem was fixed
  • Confirm the latest operating system is installed
    For information on how to update your LG Smart TV please visit the official LG support page.
  • Uninstall and reinstall the DAZN application
    Please follow the steps below:
    • On your LG Smart TV please select the DAZN application and press the green colored button to display the options
    • Use the up and down arrows on your remote to select "Delete" and press "Enter" on your remote
    • Use the side arrows to select "Yes"; and confirm with "Enter"
    • Please go to the LG content store
    • Use the search function and enter "DAZN"
    • Select DAZN and follow on screen instructions to download DAZN again.
  • Restart your Device
    Please follow the steps below:
    • Turn off your LG Smart TV and unplug it from the power outlet (don't just turn it off).
    • Make sure to wait for 15 to 20 seconds
    • Afterwards turn your LG Smart TV back on and restart it
  • Restart your Router
    Please follow the steps below:
    • To restart your router please unplug your router or modem from its power outlet (don’t just turn it off).
    • Wait 15-20 seconds, then plug it back in.
    • Allow the device a minute or two to turn back on.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.
Troubleshoot buffering issues on your Sony Smart TV (back to top)
Please go through the following steps to troubleshoot your device:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Confirm that other streaming apps are working
    On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your PSN Store is working and you are able to browse through it.
  • Restart your App
    Please follow the steps below:
    • On your device please navigate upwards until you see the menu bar
    • Select "Exit App" on the right side of the menu bar
    • Once you are back on your home screen please navigate the DAZN app and start it
  • Confirm your internet connection is available on your device
    To check if your device has a working internet connection open your web browser on your device and visit www.dazn.com. If the page loads you know that your internet connection is working. Alternatively, you can visit the app store on your device to see if your device has a working internet connection.
  • Try force closing the app
    Please follow the steps below:
    • Go into the settings menu
    • Select "Applications" and confirm with the enter button
    • Select "Manage applications" and confirm with the enter button
    • Select "Downloaded" and afterwards press the down arrow button to select the DAZN application pressing the enter button
    • Press the enter button again and select "Force stop"
    • Press the enter button again to select "OK"
  • Confirm the latest operating system is installed
    Please follow the information on the Sony Support page for information on how to update your Smart/Android TV.
  • Restart your Device
    Please follow the steps below:
    • Turn off your Sony Smart TV and unplug it from the power outlet (don't just turn it off).
    • Make sure to wait for 15 to 20 seconds
    • Afterwards turn your Sony Smart TV back on and restart it
  • Uninstall and reinstall the DAZN application
    Please follow the steps below:
    • Please follow the steps on the Sony Support page to remove the DAZN application
    • Afterwards go to the Google play store
    • Use the search function and search for "DAZN"
    • Click on the app and follow instructions to install
  • Restart your Router
    Please follow the steps below:
    • To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
    • Wait 15-20 seconds, then plug it back in.
    • Allow the device a minute or two to turn back on.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.
Troubleshoot buffering issues on your Panasonic Smart TV (back to top)
Please go through the following steps to troubleshoot your device:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Confirm that other streaming apps are working
    On your device please go to any other streaming app you have installed on your system and check if it works. If you don’t have any other streaming app please check if your Panasonic store is working and you are able to browse through it.
  • Restart your App
    Please follow the steps below:
    • On your device please navigate upwards until you see the menu bar
    • Select "Exit App" on the right side of the menu bar
    • Once you are back on your home screen please navigate the DAZN app and start it
  • Confirm your internet connection is available on your device
    To check if your device has a working internet connection open your web browser on your device and visit www.dazn.com. If the page loads you know that your internet connection is working. Alternatively, you can visit the app store on your device to see if your device has a working internet connection.
  • Try force closing the app
  • Confirm the latest operating system is installed
    You can find detailed information of how to update your Smart TV on the Panasonic support site.
  • Restart your Device
    Please follow the steps below:
    • Turn off your Panasonic Smart TV and unplug it from the power outlet (don't just turn it off).
    • Make sure to wait for 15 to 20 seconds
    • Afterwards turn your Panasonic Smart TV back on and restart it
  • Uninstall and reinstall the DAZN application
  • Restart your Router
    Please follow the steps below:
    • To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
    • Wait 15-20 seconds, then plug it back in.
    • Allow the device a minute or two to turn back on.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.
Troubleshoot buffering issues on your Android TV (back to top)
Please go through the following steps to troubleshoot your device:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Confirm that other streaming apps are working
    On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your Google play store is working and you are able to browse through it.
  • Restart your App
    Please follow the steps below:
    • On your device please navigate upwards until you see the menu bar
    • Select "Exit App" on the right side of the menu bar
    • Once you are back on your home screen please navigate the DAZN app and start it
  • Confirm your internet connection is available on your device
    To check if your device has a working internet connection open your web browser on your device and visit www.dazn.com. If the page loads you know that your internet connection is working. Alternatively, you can visit the app store on your device to see if your device has a working internet connection.
  • Try force closing the app
    Please follow the steps below:
    • Please go to your home screen
    • Go to the settings
    • Now open the "Apps" section and select the DAZN app
    • Select "Force Stop"
    • Afterwards start the app again and see if your problem is solved
  • Confirm the latest operating system is installed
    Please check for updates on your Android TV and make sure that you the latest version installed. Depending on your manufacturer of your TV the steps would be different. Please refer to the manual which came with your TV for additional information.
  • Restart your Device
    Please follow the steps below:
    • Turn off your Android TV and unplug it from the power outlet (don't just turn it off).
    • Make sure to wait for 15 to 20 seconds
    • Afterwards turn your Android TV back on and restart it
  • Uninstall and reinstall the DAZN application
    Please follow the steps below:
    • From the Android TV Home screen, scroll down and select Settings
    • Go to "Device" and select "Apps"
    • Under "Downloaded apps" choose the DAZN app
    • Select Uninstall and confirm with "OK"
    • Afterwards go to the Google play store
    • Use the search function and search for "DAZN"
    • Click on the app and follow instructions to install
  • Restart your Router
    Please follow the steps below:
    • To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
    • Wait 15-20 seconds, then plug it back in.
    • Allow the device a minute or two to turn back on.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.
Troubleshoot buffering issues on your Amazon Fire TV and Fire TV Stick (back to top)
Please go through the following steps to troubleshoot your device:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Confirm that other streaming apps are working
    On your device please go to any other streaming app you have installed on your system and check if it works. If you don't have any other streaming app please check if your Google play store is working and you are able to browse through it.
  • Restart your App
    Please follow the steps below:
    • On your device please navigate upwards until you see the menu bar
    • Select "Exit App" on the right side of the menu bar
    • Once you are back on your home screen please navigate the DAZN app and start it
  • Confirm your internet connection is available on your device
    To check if your device has a working internet connection open your web browser on your device and visit www.dazn.com. If the page loads you know that your internet connection is working. Alternatively, you can visit the app store on your device to see if your device has a working internet connection.
  • Uninstall and reinstall the DAZN application; ensure the latest version is downloaded.
    Please follow the steps below:
    • On your Amazon Fire TV please navigate to the "Your apps and games" section
    • Make sure to scroll completely to the right and select "See all"
    • Once your app overview loads navigate to the DAZN app and click on the options button on your remote
    • Select "Uninstall" from the menu on the right side
    • Afterwards use the search function on the "Home" section and search for DAZN
    • Click on the DAZN app and follow the instructions to install the app
  • Restart your Device
    Please follow the steps below:
    • On your Amazon Fire TV please navigate to the settings
    • Now you will need to go to "Device"
    • Navigate down to "Restart"
    • Your Fire TV will power off and automatically turn on again.
  • Restart your Router
    Please follow the steps below:
    • To restart your router please unplug your router or modem from its power outlet (don't just turn it off).
    • Wait 15-20 seconds, then plug it back in.
    • Allow the device a minute or two to turn back on.
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.
Troubleshoot buffering issues on your Amazon Fire Tablet (back to top)
Please go through the following steps to troubleshoot your device:
  • Try another event and see if it works
    In your DAZN app check if you can load any other event which is currently running. Once it is working switch back to the original event you wanted to watch. If the other event is not working proceed to the next step.
  • Check your internet connection speed at www.fast.com
    On a web browser please navigate to www.fast.com to check your internet connection speed. As this page is optimized for streaming services it will get you an adequate picture of your internet connection. To review how fast your internet should be to watch DAZN please click here.
  • Try force closing the app
    Please follow the steps below:
    • On your device tap the overview button (This button is usually located on the bottom of your screen and resembles often a simple square, or two rectangles overlapping each other)
    • Scroll through the apps until you find the DAZN app
    • Drag the app off the screen (This will close the app, but will not stop any background processes)
  • Contact customer support
    If the troubleshooting steps did not help you solve your problem please contact our customer service team for further help.

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