Error Code Troubleshooting Guide

Select the error code you are searching for:

 

11-03-011

Your video is not able to play at the moment.  

Solution:
  • Please attempt to play another video and return to this one.


11-03-013

Your video is not able to play at the moment. This could be the result of a poor network connection.  

Solution:
  • Please try restarting your DAZN app.

 

11-12-012

Your video is not able to play at the moment.  

Solution:
  • Please attempt to play another video and return to this one.

 

65-03-000

Your video is not able to play at the moment.  

Solution:
  • Please attempt to play another video and return to this one, or try restarting your DAZN app.

65-03-400

Your video is not able to play at the moment. You may be using an old version of DAZN.  

Solution
  • Try updating your browser or app version.
 

65-03-403

Your video is not able to play at the moment.  

Solution:
  • Please attempt to play another video and return to this one or restart your DAZN app. Also try signing out and back in again.

65-03-404

Your video content needs refreshing.  

Solution:
  • Please restart DAZN to get the latest videos.
 


66-00-400

Your app has experienced an unexpected error.  

Solution:
  • Restart your DAZN app or come back to us later.
 


66-00-401

There is a problem with your account and we were unable to continue.  

Solution:
  • Try signing back in again.
 


66-00-500

Your app has experienced an unexpected error. ;

Solution:
  • Restart your DAZN app or come back to us later.







 

 

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